I've been asked to explore a dump file (no source files given) using windbg and to extract some information from it:

  • determine what is the issue (hang/crash)
  • what module causes the hang.
  • What is the root cause of the hang/crash.
  • Enumerate all company modules injected to the process
  • Enumerate all the hooks done in the process by Company modules

The only file I have is this dmp file. I am working on Windows10 64bit.

I am working on it for a while already:

  1. First of all, I used .sympath and .reload to verify microsoft symbols are being loaded.
  2. Then I used .analyze! -v to create an analysis of the file.
  3. In this analysis I found the following:

    a. There was a Break instruction exception 80000003 on thread 7030

    b. The exception was on a power point process of Microsoft Office 2010.

    c. The exception was on CpupSyscallStub method

    d. The module is wow64cpu.

    e. Because it is a 0x80000003 exception, it is an indication of a manually generated application dump.

    f. I used ~ command to see the list of threads in the process. All of them were unfrozen. g. However – I used !runaway and saw that thread 7030 was up for more than 7 minutes and much more than other threads in the process.

    i. So maybe it is an hang situation. I am not sure since I guess also that the first thread in list is the main thread, and naturally it may have more process time.

    h. The root cause is probably “One or more arguments are invalid” as set in the value of EXCEPTION_CODE key.

    i. Using ~# should have given me the thread that caused the exception:

     .  0  Id: 5cf8.7030 Suspend: 0 Teb: 00000000`00c5b000 Unfrozen Start:
     *** ERROR: Symbol file could not be found.  Defaulted to export  symbols for POWERPNT.EXE -    POWERPNT+0x10c8 (00000000`2d7710c8)
     Priority: 0  Priority class: 32  Affinity: f

    j. But, calling -ecxr plotted: “Minidump doesn't have an exception context”, so I am confused…

  4. To find injections:

    a. I used .hideinjectedcode off hoping now !analyze -v will give me injection information. But I got the same analysis logs…

    b. Using lm -v gave me a list of all modules in the process. So the injected modules are likely to be all the 14 DLLs which has the attribute “CompanyName: ”, and maybe also the 2 “OpenSSL Project” DLLs which the injecting company might be a partner of it.

    But I am not sure of that...

  5. And to find out hook functions I tried to view all injecting company DLLs import tables to find hook functions, After 6-7 DLL’s I didn’t find such. So I gave up this method…

Here you can find an !analize command output.

As you can see, I did invested much time on this drill. But reached no clear conclusions. Your assistance will be most valuable.


  • Can you post the dump for us to analyze? You will not get anywhere analyzing the exception as this is a manually created dump as you say. The exception has nothing to do with what the process is hung up on. If it crashed, there would be no process to analyze - it crashed. fwiw - A better tool for analyzing hangs is Etw (but it requires getting used to analyzing - not my cup of tea either) – Lieven Keersmaekers Dec 12 '17 at 11:21
  • Thank you Lieven, Wow, it is a 1GB file zipped to 300MB... Will the "!analyze -v" output suffice? – dushkin Dec 12 '17 at 11:48
  • It wouldn't hurt. You can also try !analyze -v -hang and try debugdiag automated dump analysis. – Lieven Keersmaekers Dec 12 '17 at 12:05
  • I can see there "BusyHang". Is this a proof of hanging?? – dushkin Dec 12 '17 at 12:28

First try running CMD and then -
SC for service control command
SYSTEMINFO - List system configuration

See what is in output and is there something for your crash

| improve this answer | |
  • Thank you Stef. Do you mean windows cmd? Because the dump wasn't created on a system I have access to... – dushkin Dec 12 '17 at 11:14
  • Yeah i ment the command prompt - Start button - run - "CMD" – Stef Dec 12 '17 at 11:20
  • So you have another problem - give this to your system admin, if you don't have access - osronline.com/page.cfm?name=analyze – Stef Dec 12 '17 at 11:21
  • I have no Sysadmin to work with. It is an task I received as an exercise... :( – dushkin Dec 12 '17 at 11:42
  • 1
    Now if you excuse me, I really need to smoke ! – Stef Dec 12 '17 at 11:49

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.