When I use the Remote Assistance from my Windows, I cannot follow the "Easy Connect" route. I am able to invite others by sending them the invitation file, but it would be cool if I only need to tell them the password. The "Easy Connect" function is expected to work like in this guide. When I follow that guide, I get stuck after clicking "Use Easy Connect": instead of getting the password, I got

Easy Connect is not available

I tried Windows 10 and Windows 8.1 and neither works, so I think it is independent of my OS version.


I searched online and I found this forum post. "TrueRock2" replied on February 7, 2014:

The "Easy Connect" feature of "Windows Remote Assistance" requires IPv6…

Microsoft disabled the IPv6 tunneling server that supported "Easy Connect" in the middle of 2013 and this disabled the functionality of "Easy Connect". I assume the reason Microsoft did this is because it looks like the network-world is finally getting ready to start using IPv6. Microsoft and many other IT corporations seem to be "clearing the decks" and preparing for this event. Just a guess on my part.

I verified with two of my friends, one without IPv6 (like me), the other with IPv6 (from Comcast). Only the latter was able to get the Easy Connect password, so I think that's it. The network-world turns out not yet ready to start using IPv6, Microsoft…

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  • So is there a way to get IPv6 onto the computer, or is that entirely hardware? – MasterHD May 16 '18 at 18:11
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    @MasterHD First of all, your ISP (Internet Service Provider) need to support IPv6; in my region Verizon doesn't, for example. Then you need to make sure your router supports IPv6 (most new ones do). I have also heard of the idea "Tunneling IPv6 through IPv4 network" (looks like Microsoft used to do this for you), but I don't know much about that. – Franklin Yu May 16 '18 at 19:04

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