The play/pause/stop buttons work fine on Google Play music (web client), but not in Windows Media Player or Groove. This problem occurs independent of the keyboard. My USB and laptop keyboards have identical behavior. All other buttons on the keyboards work as designed (volume control, mute, calculator, home page, etc.)

What I've tried:

  • I've deleted and re-installed all keyboards in the Device Manager
  • Human Interface Device service is running and set to automatically start

Is there some driver specific to just those specific playback functions that I'm missing on my machine? And why would Google Music on the web still function properly?

  • 1
    What windows version? – TGamer Jan 9 '18 at 23:43
  • Windows 10..... – NielW Jan 9 '18 at 23:44
  • And what keyboard you have? – TGamer Jan 9 '18 at 23:44
  • Dell laptop and dell keyboard with media controls. But the problem, as I mentioned above, is keyboard independent. – NielW Jan 9 '18 at 23:51
  • Would you come and explain? – TGamer Jan 9 '18 at 23:51

I found the solution! My Google Music Chrome extension was working great because it was eating the media key events. Once I un-installed the extension, the other media applications could get the media key events. I found the answer here on a Spotify forum:

Media Keys No Longer Work

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