6

UDPATE2: This has been SOLVED by following this video: https://www.youtube.com/watch?v=2f-GorXWkoc

It shows how to copy the registry hives from the Regback folder to the config folder. The Regback folder contains backups of the Registry Hives in the config folder which may have been corrupted during the update.

UPDATE: I have an AMD processor. dism.txt output pasted here: https://pastebin.com/XLuLQpc0

ISSUE: We have a relatively new (couple months) Windows 10 HP Computer that was suddenly unable to boot into the OS. Unable to enter Safe Mode. Automatic Repair failed. System Restore failed.

After trying a bunch of solutions, Self-Repair system referred an srttrail.txt file to me, which I copied to a drive and have posted below. I'm not sure what to glean from it. Can anyone else:

Session details

System Disk = \Device\Harddisk0 Windows directory = C:\WINDOWS AutoChk Run = 0 Number of root causes = 0

Test Performed:

Name: Check for updates Result: Completed successfully. Error code = 0x0 Time taken = 0 ms

Test Performed:

Name: System disk test Result: Completed successfully. Error code = 0x0 Time taken = 0 ms

Test Performed:

Name: Disk failure diagnosis Result: Completed successfully. Error code = 0x0 Time taken = 47 ms

Test Performed:

Name: Disk metadata test Result: Completed successfully. Error code = 0x0 Time taken = 1656 ms

Test Performed:

Name: Disk metadata test Result: Completed successfully. Error code = 0x0 Time taken = 47 ms

Test Performed:

Name: Target OS test Result: Completed successfully. Error code = 0x0 Time taken = 187 ms

Test Performed:

Name: Volume content check Result: Completed successfully. Error code = 0x0 Time taken = 469 ms

Test Performed:

Name: Boot manager diagnosis Result: Completed successfully. Error code = 0x0 Time taken = 0 ms

Test Performed:

Name: System boot log diagnosis Result: Completed successfully. Error code = 0x0 Time taken = 16 ms

Test Performed:

Name: Event log diagnosis Result: Completed successfully. Error code = 0x0 Time taken = 78 ms

Test Performed:

Name: Internal state check Result: Completed successfully. Error code = 0x0 Time taken = 31 ms

Test Performed:

Name: Check for pending package install Result: Completed successfully. Error code = 0x4 Time taken = 2422 ms

---------------------------

  • So all tests passed except the test which tests if an update is pending. You can use dism.exe /image:C:\ /cleanup-image /revertpendingactions to remove the pending updates. Source. Do you have an Intel or AMD processor, update your question, don't leave a comment. – Ramhound Jan 17 '18 at 0:57
  • Question updated. It's an AMD. I did the dism.exe command and received an Error code #2, Unable to Access Image. The dism.txt output is pasted in the original post. – SuicuneSol San Jan 17 '18 at 1:40
  • Did you by chance install the January update? – Ramhound Jan 17 '18 at 1:50
  • Probably? The updates were automatic. It's not my machine, but my sister's. I attempted a System Restore to January 3rd, but the restore apparently didn't work. – SuicuneSol San Jan 17 '18 at 1:58
  • You need to use the correct drive letter. It might or might not be C. Depends on what other drives you have connected. DISM /image:C:\ /cleanup-image /revertpendingactions should revert the pending update, but it would really be helpful, if you could determine if the incompatible patch was being installed or not. – Ramhound Jan 17 '18 at 2:25

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