I have a Gmail account which I access using Outlook 2016. My domain is hosted by Names Co and I recently purchased the Authenticated IMAP facility from them. I have set up the account in Outlook but cannot receive into that inbox - all mail goes into my Gmail inbox. I am able to manually drop it into my other mailbox - so I'm assuming the server is holding messages? I have had endless conversations with Names to no avail. I understand their position, which is that their server is receiving and sending mail, so it must be an Outlook issue! Any assistance will prevent me from losing even more hair!!

  • Check imap addresses - somewhere mistake, I guess.. – Drakonoved Jan 31 '18 at 21:20
  • Not 2016 but perhaps you might want to look over these steps? names.co.uk/support/… – Anaksunaman Feb 3 '18 at 8:46
  • Thanks for the responses. However, the issue seems to be an Outlook issue as opposed to server settings / addresses, since the server is sending and receiving emails, albeit into the wrong inbox. – Jenko15 Feb 4 '18 at 11:48

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