I have a Dell Inspiron 5559 laptop that I've had for a few years, dual-boot between Windows 10 and Linux Mint with no issues. I had to remove the hard drive for a test repair on someone else's computer, when I replaced it and tried booting into Windows 10, it loaded for 30 seconds and returned with a generic "Your PC ran into a problem and needs to restart," with the specific error "MEMORY MANAGEMENT." I can load into Mint normally, but not into Windows 10.
I've troubleshot everything I can think of:
- Restarted and drained the CMOS battery
- Ran hardware diagnostics and a memory tester from an Ubuntu Live CD, all good
- Swapped out both memory modules with like-specs, no change
- Swapped out the hard drive and tried to install/boot from a Win10 USB I have with the same error
- Remade the USB and used someone else's USB with no change
Everything I can look up on Google wants me to download some software or run a memory tester program from Windows, which I can't do since it won't load Windows, install stick or not, and Linux says it's working fine. Not sure if the issue is both of the install sticks I'm using or some hardware issue that Linux is overlooking. Everything on the drive is backed up on the cloud, so I'm not worried about losing data; I just want Windows back on this laptop.
EDIT: BSOD screen is as follows: Your PC ran into a problem and needs to restart. We'll restart for you. For more information about this issue and possible fixes, visit https://www.windows.com/stopcode If you call a support person, give them this info: Stop code: MEMORY MANAGEMENT
There's also a QR code that takes me to the website listed above.