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For the past 10 days, I've submitted complains to my ISP regarding loss of internet connectivity at frequent intervals. However, the ISP reported everything to be working fine from their end. This led me to run a few diagnostics using my laptop. I ran a continuous ping test and didn't find a single connection drop. However, all our iPhones connected to the same wireless router frequently lose internet connectivity at different time instances, although connection to the wireless router remains stable.

At this moment, I cannot use any apps on the iPhone or browse anything while browsing works completely fine on the Windows 10 laptop. The loss of connectivity happens for about 10 seconds after which it starts working again.

Update:

  1. iPhones lose connection at different times, not simultaneously.
  2. The router page also fails to open during the time there is no connection.
  • So it’s just the iPhones which exhibit connectivity losses? Are the devices updated to the latest iOS? What model are they? iPhone 5? 6+? – Ultrasonic54321 Apr 2 '18 at 18:42
  • @Ultrasonic54321 Yes just the iPhones. They are running the latest iOS. An iPhone 6 and another iPhone 7 Plus. – Asad Moeen Apr 2 '18 at 18:44
  • Can you access your router’s settings page from your iPhones? Do the iPhones report ‘No Internet Connection’? – Ultrasonic54321 Apr 2 '18 at 18:48
  • I haven’t tried opening the router page, however the iPhones do not report anything. The Safari browser just keeps loading, so do the items on Instagram or Snapchat. They keep loading forever. – Asad Moeen Apr 2 '18 at 18:49
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    Answer to your first question: Reduce interference on the already congested 2.4ghz network. Your remark about the loss of connection still happening: Have you tried to use another router like the one provided to you by your ISP? – Ultrasonic54321 Apr 3 '18 at 9:40

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