would like some help here.

There is a email forwarding rule to this email address (ITsupport@xx.com) to my main inbox. For example, if John sends an email to ITsupport@xx.com, it will forwarded to me.

i would like to create a rule whereby, anything from John sent to ITsupport goes into a folder called John.

i am not able to create a rule because it is from ITsupport rather than John.


Take a look at Internet Headers of the forwarded message (open it in a separate Outlook message window and click File -> Properties). It's highly possible that you'll find John in one or more headers. In this case, just specify with specific words in the message header Outlook rule condition.

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