I have windows 10 installed, this problem started this morning, it was working fine before. After I turned on my Laptop (Hp Pavilion), I'm not able to open any folder, I'm getting a blank screen for 2 seconds than the desktop refreshes. Plus i cant open my Cd Tray anymore...

Any idea if its a virus?

I tried the "change the icon size and font size" fix and its not working

Note: if i open a folder using cmd, it opens but even after that when i try to modify a file or enter another nested folder, it crashes and im back to the desktop screen again.

  • Sounds like explorer.exe is crashing whenever you try to open something. "Any ideas if its a virus?" Being it could be just about anything, no, I have no idea. What have you done to try to solve the issue? Apr 12, 2018 at 19:27
  • 1
    Did you try another restart?
    – Moab
    Apr 12, 2018 at 20:01
  • Agree 100% with Moab.... Windows just had updated released so simply restart and check again just in case. Easy peasy if that's the solution. Apr 12, 2018 at 20:27
  • I did like 10 restarts since then, I installed the new updates and still the case. Apr 13, 2018 at 6:17

1 Answer 1


Log on other user account to see if it can open folder/ Windows Explorer/Control Panel.

Try to boot into safe mode to see if it can work. Start your PC in safe mode in Windows 10: https://support.microsoft.com/en-sg/help/12376/windows-10-start-your-pc-in-safe-mode

Check if the PC is up to date.


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