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I have a CyberPowerPC with an Intel chip that supports virtualization. I noticed that VirtualBox is somewhat sluggish with GUI virtual machines so I decided to enable Client Hyper-V to see if that worked better. I followed the powershell instructions here. After reboot my computer wouldn't get past the three dot wheel before going to a black screen and rebooting.

I subsequently found a recovery boot screen that allowed me to boot into safe mode. I used safe mode's power shell to disable Client Hyper-V. Upon restart the system went back to normal mode without my re-enabling it (I guess that's default behavior?) and still wouldn't boot.

I checked to make sure virtualization was enabled in UEFI and it was. I tried disabling it. Still no good.

After attempting to get back into Safe Mode the computer went straight to a Restart Screen and now I'm back in normal mode.

Please Help. I don't even know how to consistently get into safe mode. I can't even reach a login screen unless it's in safe mode and I don't know how to consistently reach safe mode. My boss is in the other room and doesn't' know about the trouble I'm having. My stomach is in my throat. Panic

Right now I'm in safe mode attempting a data backup.

UPDATE: More data: Processor Intel Core i7-3820 @3.60 GHZ, 16 GB Ram, 64-bit Windows 10 Pro

Problem: Enabled Client Hyper-V via PowerShell and rebooted when prompted. Boot process reaches dot circle loading screen before cutting to black and auto-rebooting in reboot loop.

Troubleshooting Steps taken: 1) Booted into safe mode, disabled Client Hyper-V via PowerShell. Rebooted when prompted. Booted into normal mode. Result: Still see dot circle loading screen cut to black auto-reboot loop.

2) Disabled virtualization in UEFI. Result: Same

3) Re-enabled virtualization in UEFI. Result: Same

4) Booted into safe mode to backup all data. Hyper-V appears unchecked in 'Turn Windows Features on/off' menu.

UPDATE2: I noticed in msconfig.exe that there are several services labeled Hyper-V. I unchecked all of them and performed a normal boot. Result: same.

  • Do you have a Gigabyte motherboard by chance? Some people have had the same problem after enabling Hyper-V. For whatever reason, disabling the USB3 controller in the BIOS resolved the booting issue. Even if you don't have a Gigabyte motherboard it may be worth a shot. – DrZoo May 11 '18 at 15:14
  • I am not sure what the motherboard is. Just to clarify: in UEFI I have a "Legacy USB 3.0 Support" option and have now disabled it. The UEFI says ASUS. – malan May 11 '18 at 15:24
  • Problem did not resolve from disabling "Legacy USB 3.0 Support" option in UEFI. – malan May 11 '18 at 15:26
  • I'm not sure if it would be the legacy option or what. I'd have to look at the BIOS. That being said, you have an ASUS motherboard and not a Gigabyte. – DrZoo May 11 '18 at 15:27
  • How do you log in to BIOS on a UEFI machine? Is there a BIOS on a UEFI machine? I thought UEFI was replacement for BIOS. – malan May 11 '18 at 15:29
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Did you ever sort this out? I just ran into the issue while trying to run Docker in Windows 10 x64.

It's definitely being caused by Hyper-V, but I haven't discovered exactly why or how to fix it yet. What I have found though in the meantime to still be able to boot into Windows (not just Safe Mode, and obviously without Hyper-V being usable once booted) is to toggle off Hyper-V via your BCD file.

You have to be able to get to a command-line though. What I've been doing is wait for startup repair to fail, then boot into Safe Mode. From there I open up an elevated (Admin) Command-line and type this:

BCDedit /set hypervisorlaunchtype Off

Then reboot.

If you have more than 1 item in your BCD you might need to specify which item to turn hypervisor off on. You can view all BCD items just by typing:

BCDedit

And to specify the item to alter, just add in its ID:

BCDedit /set {<long string of numbers here>} hypervisorlaunchtype Off

NOTE: When installing Hyper-V, it apparently automatically sets that flag to "Auto" (on) in your BCD, which causes the BSOD/Boot Repair Loop. Once you get the problem sorted out, you'll need to set that flag back to "Auto" to use Hyper-V again. I always make 2 boot choices in my BCD; one with Hyper-V enabled, one with it disabled. Then I select the one I want as needed.

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    No, I never solved it and simply reinstalled windows. I can therefore not check your answer, but it sounds good and it's the only one so I'll just accept yours. ;-) – malan Dec 3 '18 at 14:33
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    Thanks! I had the same issue and your solution works perfectly. I initially tried disabling hyper-v in safe mode, but that made it worse as the feature could not be uninstalled since windows couldn't boot doh! – Rado Jan 1 at 2:26
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Try to restore Windows to its state before, with this procedure.

  1. Boot into recovery mode or try to boot three times to trigger automatic repair
  2. Click on Advanced Startup
  3. Click on Troubleshoot
  4. Click on Advanced options
  5. Click on System Restore
  6. Click Next
  7. Select the most recent known working restore point
  8. (Optional) Click the Scan for affected programs button to see the applications that will be removed if they're installed after the restore point was created
  9. Click Close
  10. Click Next
  11. Click Finish
  12. Reboot.

image

  • Just initiated system restore on a point from this morning that said Windows-Module-Install (or thereabouts) which implies to me a restore point created just before I installed Hyper-V. If that one doesn't work, can I still try it on the previous one, from yesterday morning, which says Critical System Update? – malan May 11 '18 at 14:46
  • System restore point failed to correct the problem. Will try other restore point now. If it also fails to correct the problem, does that point to a hardware problem? Is it possible that the attempt to enable hyper-v fried something? – malan May 11 '18 at 14:50
  • Everything is possible with computer "science". If nothing works, you will need to do Startup Repair. – harrymc May 11 '18 at 14:53
  • Second system restore to the point created yesterday also failed to correct the problem. Startup repair says "Startup Repair couldn't repair your PC." it says there's a logfile. Going to boot into safe mode to check it. Wait. Crap. I forgot to write down it's location. – malan May 11 '18 at 14:58
  • Would you have any advice about where to look in the logs to find the issue? I see a ton of errors for today under System log from DistributedCOM error: "DCOM got error "1084 attempting to start the service CarboniteService". Like literally thousands of them, probably 20 a second. – malan May 11 '18 at 15:04

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