New homebuilt machine, installing Windows 10 (for software requirements) after happily running Linux on it for a month with no issues. Buy license key, download ISO, make bootable USB, boot from it, and the message we are getting is that a driver is needed for the install process that it can't find, and to insert disk with driver. So, we insert a disk with all of the downloaded (and extracted in the case of zip files) drivers for the system, and it finds quite a few things when prompted, but none are whatever it needs to finish the install.

So... HOW can I determine what piece of hardware it isn't finding support for that is required for install?

I can see the hard drive (it prompts me to format if I try to access it while browsing for drivers), CD drive, USB is working. Obviously video keyboard and mouse are working. USB network is supposed to have support built in for the dongle we have.

Ideas? I've not really played with Windows since the Windows NT 4 Workstation days ....

Hardware -

  • GIGABYTE GA-AB350-GAMING 3 (rev. 1.0) AM4 AMD B350 SATA 6Gb/s USB 3.1 HDMI ATX AMD Motherboard

  • AMD RYZEN 3 1200 4-Core 3.1 GHz (3.4 GHz Turbo) Socket AM4 65W YD1200BBAEBOX Desktop Processor

  • Visiontek Radeon 6450 1GB DDR3 (DVI-D, HDMI, VGA), 900371

  • 8gb compatible RAM, 1tb SATA hard drive, USB wireless dongle that Win 10 is supposed to have support built-in.

Note that this system Just Works with Linux Mint 18.3, Debian Stretch, etc

When we browse our downloaded and extracted drivers, it does find chipset, USB, even video BUT even after all of those we can't get it to continue on - it still insists on a missing driver.

Screenie of error -

photo of error

  • 2
    We need to know about your system in order to help. Edit your question if you don’t mind.
    – Ramhound
    May 12, 2018 at 3:35
  • Also put a screenshot of the error message. May be it mentions the hardware name /id
    – Ganesh R.
    May 12, 2018 at 7:40
  • @Ramhound - info added. still no idea as to where to look to find what it is complaining about missing.
    – ivanivan
    May 12, 2018 at 16:22
  • @GaneshR. if it had mentioned a hardware ID I wouldn't have posted the question :) As you can see the screenie says it may be related to DVD, USB, or disk drive BUT all are usable to browse through in order to find said driver.
    – ivanivan
    May 12, 2018 at 16:24
  • What mode is your SATA ports currently in? If you had RAID mode enabled the drivers being requested are likely associated with that setting.
    – Ramhound
    May 12, 2018 at 16:34

1 Answer 1


OK, not sure but after re-downloading the ISO and putting it on a USB drive (via both "USB Image Writer" - mint-stick - and straight up dd) it still did not work. Did some reconfiguration of my workstation to add a DVD burner, burnt a DVD of the ISO I downloaded, and it is cheerfully installing away.

What a PITA.

Thanks for the help and suggestions!

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