I am trying to access one particular website for my work as a travel agent: outsideagents.com
The error is ERR_CONNECTION_TIMED_OUT
on Google and Opera (without VPN), Website Not Responding
in Safari. I was able to access it last Friday, then unable to Saturday morning.
I have done a hard reset on my router and have rebooted my mac many times. I've called Apple and we went through the entire clearing the cache and setting a new user on the computer to rule that out.
What I have noticed:
I am able to connect to the website by using my phone for cellular service or through other networks.
I can ping the website.
I am able to use a VPN (Opera) to get to the site using my home network.
I did a trace route, but don't really understand it--see below.
I've pretty much narrowed it down that it has to do with my IP address. I would like to know if it is my ISP (Comcast) or the Website (outsideagents.com
, maybe a firewall) that is blocking me from getting to the website. How can you tell conclusively which it is? Are there any other tests I can run to tell where the hang up is exactly?
traceroute to outsideagents.com (104.154.105.132), 64 hops max, 72 byte packets
1 192.168.0.1 (192.168.0.1) 2.336 ms 1.777 ms 1.535 ms
2 96.120.4.1 (96.120.4.1) 10.322 ms 11.946 ms 10.460 ms
3 96.108.191.173 (96.108.191.173) 11.609 ms 45.782 ms 58.412 ms
4 ae-27-ar01.b0atlanta.ga.atlanta.comcast.net (162.151.88.205) 20.331 ms 11.774 ms 12.429 ms
5 be-7725-cr02.56marietta.ga.ibone.comcast.net (68.86.93.125) 13.790 ms 13.177 ms 12.711 ms
6 be-11440-pe01.56marietta.ga.ibone.comcast.net (68.86.85.246) 13.023 ms 11.597 ms 12.123 ms
7 96-87-9-186-static.hfc.comcastbusiness.net (96.87.9.186) 10.576 ms 15.491 ms 10.724 ms
8 * * *
9 108.170.225.126 (108.170.225.126) 13.741 ms 16.299 ms 11.523 ms
10 108.170.249.162 (108.170.249.162) 10.889 ms 10.871 ms 10.643 ms
11 209.85.250.96 (209.85.250.96) 11.647 ms 11.356 ms 11.674 ms
12 209.85.142.161 (209.85.142.161) 30.552 ms 30.471 ms 29.274 ms
13 72.14.232.70 (72.14.232.70) 39.534 ms 39.513 ms 39.079 ms
14 72.14.236.127 (72.14.236.127) 39.973 ms 38.593 ms 37.697 ms
15 * * *
16 * * *
17 * * *
18 * * *
19 * * *
20 * * *
21 * * *
22 * * *
23 * * *
24 132.105.154.104.bc.googleusercontent.com (104.154.105.132) 49.100 ms 38.268 ms 39.109 ms
Here is the tcptraceroute
. It ends with a destination not reached.
Selected device en0, address 192.168.0.2, port 50545 for outgoing packets
Tracing the path to outsideagents.com (104.154.105.132) on TCP port 80 (http), 30 hops max
1 192.168.0.1 1.577 ms 1.387 ms 1.338 ms
2 96.120.4.1 16.272 ms 9.520 ms 10.801 ms
3 96.108.191.173 24.732 ms 12.530 ms 17.791 ms
4 ae-27-ar01.b0atlanta.ga.atlanta.comcast.net (162.151.88.205) 11.958 ms 16.569 ms 10.160 ms
5 be-7725-cr02.56marietta.ga.ibone.comcast.net (68.86.93.125) 13.447 ms 11.557 ms 14.654 ms
6 be-11440-pe01.56marietta.ga.ibone.comcast.net (68.86.85.246) 12.766 ms 12.504 ms 10.659 ms
7 173.167.59.74 11.230 ms 11.004 ms 11.034 ms
8 209.85.252.161 10.429 ms 17.958 ms 12.257 ms
9 108.170.249.162 11.459 ms 12.250 ms 11.166 ms
10 209.85.246.223 10.866 ms 11.927 ms 11.758 ms
11 209.85.142.161 30.138 ms 31.938 ms 28.936 ms
12 209.85.247.5 38.330 ms 51.766 ms 39.757 ms
13 216.239.57.235 46.243 ms 39.267 ms 37.724 ms
14 * * *
15 * * *
16 * * *
17 * * *
18 * * *
19 * * *
20 * * *
21 * * *
22 * * *
23 * * *
24 * * *
25 * * *
26 * * *
27 * * *
28 * * *
29 * * *
30 * * *
Destination not reached
ping
ortraceroute
for connectivity troubleshooting, asICMP
orUDP
packets that they use respectively may have a completely different life on the network thanTCP
packets used by your browser. Usetcptraceroute
at least.