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I have tried to install workstation pro 14 on my windows 10. I disabled windows defender antivirus before running the setup as an administrator and I noticed that but I keep getting 2 services not running

enter image description here

When I am trying to start the VMware USB Arbitration Service I get

enter image description here

When I am trying to start the Vmware workstation server Service I get

enter image description here

can anyone help me to resolve this issue ?

here is my systeminfo details

Host Name:                 XXXXXXXX
OS Name:                   Microsoft Windows 10 Pro
OS Version:                10.0.16299 N/A Build 16299
OS Manufacturer:           Microsoft Corporation
OS Configuration:          Standalone Workstation
OS Build Type:             Multiprocessor Free
Registered Owner:          Shimon
Registered Organization:
Product ID:                

System Type:               x64-based PC
Processor(s):              1 Processor(s) Installed.
                           [01]: Intel64 Family 6 Model 42 Stepping 7 GenuineIntel ~3300 Mhz
BIOS Version:              American Megatrends Inc. V3.6, 9/29/2013
Windows Directory:         C:\WINDOWS
System Directory:          C:\WINDOWS\system32
Boot Device:               \Device\HarddiskVolume1
System Locale:             en-us;English (United States)
Input Locale:              en-us;English (United States)
Time Zone:                 (UTC+02:00) Jerusalem
Total Physical Memory:     16,336 MB
Available Physical Memory: 12,631 MB
Virtual Memory: Max Size:  18,768 MB
Virtual Memory: Available: 14,126 MB
Virtual Memory: In Use:    4,642 MB
Page File Location(s):     C:\pagefile.sys
Domain:                    WORKGROUP
Logon Server:              \\DESKTOP-5RJ4LCI
Hotfix(s):                 9 Hotfix(s) Installed.
                           [01]: KB4055237
                           [02]: KB4055994
                           [03]: KB4078408
                           [04]: KB4094276
                           [05]: KB4103729
                           [06]: KB4132650
                           [07]: KB4134661
                           [08]: KB4287903
                           [09]: KB4284819
Network Card(s):           3 NIC(s) Installed.
                           [01]: Realtek PCIe GBE Family Controller
                                 Connection Name: Ethernet
                                 DHCP Enabled:    Yes
                                 DHCP Server:     
                                 IP address(es)
                                 [01]: 
                                 [02]: 
                           [02]: VMware Virtual Ethernet Adapter for VMnet1
                                 Connection Name: VMware Network Adapter VMnet1
                                 DHCP Enabled:    Yes
                                 DHCP Server:     
                                 IP address(es)
                                 [01]: 192.168.30.1
                                 [02]: fe80::15b1:e43f:207e:baa
                           [03]: VMware Virtual Ethernet Adapter for VMnet8
                                 Connection Name: VMware Network Adapter VMnet8
                                 DHCP Enabled:    Yes
                                 DHCP Server:     
                                 IP address(es)
                                 [01]: 
                                 [02]: 
Hyper-V Requirements:      VM Monitor Mode Extensions: Yes
                           Virtualization Enabled In Firmware: Yes
                           Second Level Address Translation: Yes
                           Data Execution Prevention Available: Yes
  • 2
    First uninstall Hyper-V, then verify Core Isolation is disabled, then VMWare Workstation will work. Make sure the dependency services have been started. Disabling Windows Defender shouldn’t be necessary – Ramhound Jun 15 '18 at 7:31
  • any one has some comments ? I could really use your help – Shimon Nir Jun 20 '18 at 9:02
  • Did not see you comment Ramhound. Thanks a LOT. I am going to uninstall Hyper-V. What do u mean by disable Core Isolation ? how do I do it ? – Shimon Nir Jun 20 '18 at 9:08
  • Hi, When I wnet to uninstall Hyper-V I realized that it is already unchecked and it was in this status when I tried to run the vmware. Amy comments ? – Shimon Nir Jun 20 '18 at 10:00
  • Core Isolation, specifically Memory integrity, is a feature of 1803. – Ramhound Jun 20 '18 at 11:41
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When I am trying to start the Vmware workstation server Service I get

enter image description here

You are getting this error because one of the services, the Workstation Server service depends on, is unable to start. If I were to hazard a guess, the VMWare USB Arbitration Service, is that service.

When I am trying to start the VMware USB Arbitration Service I get

enter image description here

The reason you are getting this error is that your system is missing required files.

Resolution:

  1. Launch a command prompt on the host machine using an Administrator account. For more information, see the Microsoft TechNet article Start a command prompt as an administrator.

  2. Run this command:

net start hcmon

  1. Open the Windows service console and start the service manually.

To install the hcmon service manually:

  1. Launch a command prompt on the host machine using an Administrator account.
  2. Run this command:
    • In a 32-bit host operating system:

"C:\Program Files\VMware\VMware Workstation\vnetlib.exe" -- install hcmon

  • In a 64-bit host operating system:

"C:\Program Files (x86)\VMware\VMware Workstation\vnetlib64.exe" -- install hcmon

  1. Open the Windows service console and start the service manually. The service should now start successfully.

If the issue persists even after trying the preceding steps, reinstall/repair VMware Workstation as a user with Administrative rights on the Windows host.

VMware USB Arbitration service fails to start in VMware Workstation (2043656)

| improve this answer | |
  • The VMware log file has all the information needed to confirm that, the service that is indeed blocking the VMWare Workstation Server service, is indeed VMWare USB Arbitration Service – Ramhound Jun 27 '18 at 20:25

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