Starting about 2 weeks ago, my Dell Venue 8 Pro (Z3740D 2GB RAM) started acting up. When I am trying to type in text boxes, the on-screen keyboard does not pop up. This is the same regardless in Tablet Mode or Desktop Mode. When I try to press the keyboard on the taskbar, it does not pop up either. Other taskbar icons, like wi-fi, battery, etc seems to work fine. If I press keyboard multiple times, say 50, the taskbar will eventually crash. Only after taskbar restarted, the keyboard will pop-up (but that whole process takes half a minute or so).

I don't think I installed any new application or device lately. It is all regular updates. My most recent update is 1803. Does anyone know how I should go about troubleshoot and fix it? I have a feeling that the problem happens after pressing the TaskView icon, the keyboard will likely to fail to launch.

up vote 1 down vote accepted

Here are some items to check. if one of them fixes the problem, there is no need to continue on in the list.

  1. In Start > Settings > Ease of Access > Keyboard, verify that "On-Screen Keyboard" is "On".

  2. Use regedit to go to HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Authentication\LogonUI, and verify that ShowTabletKeyboard is 1.

  3. Run osk.exe to launch the On-screen Keyboard, click the "Options" key. At the bottom of the "Options" dialog click/touch the blue link "Control whether the On-Screen Keyboard starts when I sign in" and in the new dialog verify that "Use On-Screen Keyboard" is checked. Select "Apply" and then "OK" twice to close all dialogs.

  4. In PC Settings > Devices, select Typing on the left. In the resulting dialog ensure that "Automatically show the touch keyboard in windowed apps when there’s no keyboard attached to your device" is Enabled.

  5. Run services.msc and verify that the Touch Keyboard and Handwriting Panel service is running and is set to start automatically.

  6. Run sfc /scannow to verify Windows integrity.

  7. Create a new user profile/account and check if the problem arrives when logging in with it. If the problem disappears then your current user profile is corrupted.

  • I was having trouble typing so I have to postpone my reply until I have a keyboard. The "On-Screen Keyboard" from Ease of Access belongs to a different type of keyboard. It is harder to type and also difficult to resize. Most importantly, it does not pop-up and auto-hide like the taskbar keyboard. Also, the keyboard config in the "Typing" setting is actually "Show the touch keyboard when not in tablet mode and there's no keyboard attached". So I don't really need it turned on. – some user Jul 2 at 14:22
  • So ignore point 2 above; the rest does pertain to the keyboard you are using. – harrymc Jul 2 at 14:26
  • Looks like the "sfc /scannow" fixed it! It took a while a run but I have used the tablet for 30 min and the keyboard seems to always pop up at the right time! – some user Jul 2 at 16:05
  • This means that some Windows files were corrupted. Just in case, I suggest an anti-virus scan. – harrymc Jul 2 at 16:07
  • The problem came back and "sfc /scannow" does not fix it this time. Virus scan didn't find anything. I think I am about to throw in the towel and have the window reset. – some user Jul 9 at 16:00

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