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I have a customer with a few clients. Most of them have the following problem: If you try to print from Outlook (and for some of them Word too) you get an error "Printer not Ready". It is with (sometimes only some of) the HP printers and also the "Microsoft Print to PDF". With CutePDF it works.

In at least one of the cases the problem came after a Windows Update.

Software combinations with the Problem:

  • Windows 10 - Office 2010
  • Windows 10 - Office 2013
  • Windows 10 - Office 2016
  • Windows 8.1 - Office 2013

What I've tried so far:

  • Delete printer and reinstall it
  • Change Printer Port (WSD, IP)
  • Remove Driver from system and reinstall
  • Reinstall Office

Any other ideas?

  • Can you print from other applications when this issue happens, such as IE? You may first try Using HP Diagnostic Tools (download from here: support.hp.com/us-en/document/c02073861) to diagnose the issue. – Steve Fan Jun 27 '18 at 8:20
  • I can print from other programs, and HP Diagnostics won't help, because it is also the Microsoft Print to PDF. – Damon Jun 28 '18 at 15:08
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Try this: close Outlook and rename the OutlPrnt to OutlPrnt.old in the folder %appdata%\Microsoft\Outlook, and then see whether this issue continues. The OutlPrnt file is used to keep all Outlook printing style settings. When this file get corrupted, you may run into several Outlook printing issues.

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