I could connect to my Android Alcatel Pixi 4 (5) via MTP on Ubuntu 16.04 (there was a bug where the protocol "died unexpectedly" if a file delete was followed by a file copy, but other than that, it worked).

After upgrading to Ubuntu 18.04 I get "protocol died unexpectedly" in Dolphin whenever I try to browse the device.

#> mtp-detect
libmtp version: 1.1.13

Listing raw device(s)
Device 0 (VID=1bbb and PID=0167) is a Alcatel/TCT 6010D/TCL S950.
   Found 1 device(s):
   Alcatel/TCT: 6010D/TCL S950 (1bbb:0167) @ bus 3, dev 2
Attempting to connect device(s)
ignoring libusb_claim_interface() = -6PTP_ERROR_IO: failed to open session, trying again after resetting USB interface
LIBMTP libusb: Attempt to reset device
ignoring libusb_claim_interface() = -6LIBMTP PANIC: failed to open session on second attempt
Unable to open raw device 0

dmesg contains:

[  471.588800] usb 3-4: usbfs: process 9290 (gmtp) did not claim interface 0 before use
[  471.715547] usb 3-4: reset high-speed USB device number 3 using xhci_hcd
[  471.864513] usb 3-4: usbfs: process 9290 (gmtp) did not claim interface 0 before use
[  471.864735] usb 3-4: usbfs: process 2562 (events) did not claim interface 0 before use

I tried building libmtp-1.1.15 from source, problem persists. The device works via MTP access on Windows on the same machine.

  • Try KDE Connect on both ends, Ubuntu and Android. – harrymc Jul 5 at 14:55

I had similar issue with my openSUSE. After I have installed jmtpfs, kio-mtp mtp-tools the issue disappeared and everything started to work correctly.

Try to do the following:

# to see if this works
fusermount -u /home/login/android_mount

# this should show empty directory
ls -la ~/Android_transfer/ 

# make directory to mount
mkdir -p ~/android_mount/

# should show device information
jmtpfs ~/android_mount/

# You should see internal storage
ls -la ~/android_mount/
drwxrwxr-x 12 login login    0 Jan  3  44248648 Internal storage

# you can check it
 ls -la ~/android_mount/Internal\ storage/

fusermount -u /home/login/android_mount

Could you add jmtpfs -l to your question?

If MTP does not work, you may try instead KDE Connect.

See these references :

  • Downvoter: MTP sometimes simply does not work under certain conditions, so an alternative might be required. – harrymc Jul 11 at 17:10

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