Lotus Notes 8.5 - yuck!

User is trying to move an email from the Inbox into a subfolder and is using the menu option (not dragging & dropping) the email simply fails to move. It just appears again in the inbox. Drag and drop has the same effect!

I have checked that it is a failure to move and not just a copy/delete issue.

I am not a Notes adminstrator, being more of a MS Exchange administrator by career path and have no idea what to be looking for.

  • Might have better luck posting this kind of question in a Lotus Notes forum. – Tom Cabanski Apr 22 '10 at 12:14
  • Think it might actually be a Blackberry Server issue – Klaptrap Apr 22 '10 at 12:26
  • This is an administrator issue, and it would be better suited on ServerFault, in my opinion. – Gnoupi Apr 22 '10 at 18:45

This was a Blackberry issue - sychronisation settings had been played with by the user

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