I just got a new Windows 10 PC & I'm finding that it won't play YouTube videos. Specifically YouTube. In the video area the loading indicator circles indefinitely and I see this message...

If playback doesn't begin shortly, try restarting your device

Additional info & steps I've tried...

  • Netflix plays flawlessly

  • Other Macs, PCs, iOS & Android devices on the same network play YouTube videos no problem

  • I restarted the machine

  • Restarted the cable modem

  • The machine can do other Internet stuff fine -- browse websites, email, etc.

  • I cleared the browser cache & browsing data

  • I tried a different browser (I tried Chrome & MS Edge)

  • I looked under "Windows Defender Security Center > App & browser control" but I don't see anything there about blocking videos.

  • Turned off ad blocker

  • Tried connecting via Ethernet and wi-fi

  • No peripherals connected to the machine

System info

Gigabyte Aero 15x Windows 10 Pro
Version 1803
Installed on 8/14/2018
OS build 17134.228

Any help, advice, or further troubleshooting steps would be greatly appreciated. Thanks


Solved: updated the Intel Graphics driver

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