I am having trouble because every time I start my computer this software always tries to pop an add account dialog and indirectly makes my computer slow. So I tried to disable it but I couldn't make it.

add account

I also tried to peak into the properties of the software so any help will be appreciated. I have read this question and it is nowhere duplicate of mine


  • Why don't you just uninstall that software? You aren't using it anyway.
    – user931000
    Aug 25, 2018 at 5:38
  • i actually share my pc with my brother and he always use this software for his professional work so please try to give some sensible answer cause solution of every problem is not just uninstall and then install it again Aug 25, 2018 at 6:08
  • 3
  • And please tone down your comments because it's coming up as unfriendly already. And next time make sure you post all the relevant information in the question itself. Namely, in this case, that there is another user needing said software and that you need a way to selectively disable such startup program for one user only.
    – user931000
    Aug 25, 2018 at 6:21
  • please why don't u read ur first comment in that u have written "why dont u just uninstall the software" wasn't that unfriendly? and also plzz let it be if u dont want to help don't do it my question was fine but your comment was not acceptable for anyone. Aug 25, 2018 at 7:14

2 Answers 2


From my experience, which is almost identical to yours, once Citrix is in your computer, it is IN in a very subversive way, to be honest. In our case, it wasn’t just uploading files of one our family (it’s client) but ALL of the users on our computer! Once this was realised, it was removed from the computer and even, that wasn’t straight forward. Uninstalling from the the Control Panel/Programs/Uninstall a Program only goes so far. Citrix leaves Receivers hooked deeply buried in the Users of your C drive. It takes a while, but it is possible to find them and rid you computer of them in the end.


This Citrix document address your issue. https://support.citrix.com/article/CTX135438

You will have to import the receiver admx and adml templates from receiver installation directory to policy definitions folders under windows to manger Citrix receiver policy.

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