I am using Windows 8.1 Pro and trying to enable bluetooth but I don't see any option to enable it. I visited:

  • System Tray
  • Change PC settings
  • Control Panel
  • services.msc

Non of these helped. I remember that I used bluetooth to share some files about a month ago in Windows 10 but later I switched to Windows 8. This is really surprising behavior for me. I have included some screenshots below:

PC settings:

No bluetooth

Control Panel:

No bluetooth Control panel

System Tray:


Windows Search:


Device Manager:

device manager


services I also navigated to this site but useless.
I tried connecting external bluetooth which worked and all the options showed up.
This is the link to my laptop softwares on official hp site: https://support.hp.com/us-en/drivers/selfservice/hp-elitebook-8460p-notebook-pc/5056942 .

How do I enable my bluetooth and why is it not showing up?

  • If you go into Device Manager, do you see Bluetooth listed there? You can get to Device Manager by typing it into the Start menu search bar or by right-clicking This PC, clicking Manage and clicking Device Manager. – Worthwelle Sep 7 '18 at 17:47
  • @Worthwelle I don't see it there too. – Black Thunder Sep 7 '18 at 17:50
  • If you see an item similar to this, you may need to reinstall your Bluetooth drivers. You can generally find these on the laptop manufacturer's website. – Worthwelle Sep 7 '18 at 17:54
  • @Worthwelle There is no Network Controller in Other Devices. – Black Thunder Sep 7 '18 at 17:57
  • Is this a desktop or laptop computer? If it's a desktop computer, you most likely do not have bluetooth hardware preinstalled. – noumenal Sep 10 '18 at 16:06

You are apparently missing some drivers and the Bluetooth stack (Broadcom 2070 Bluetooth).

Here are some sources for drivers :

HP Support page for the EliteBook 8460p Notebook PC

Enter your operating system details and have a look at the items under "Driver-Network". Download and install the drivers for the Qualcomm Atheros QCA9000 and the Sierra Wireless Driver. Try to install them both and reboot even if one didn't install correctly.

Driver Scape HP EliteBook 8460p Drivers Download page

Download packages under the branch of "Bluetooth Drivers". If two packages have the same name, use the one that is the most recent. If you have an error message, report on it and try the next-recent version.

If this does not help, please let us know the identifier in Device Manager of the Unknown device under Other devices. You may find that by right-click on the Unknown device, choose Properties, click on the Details tab, in the Property drop-down list choose Hardware IDs, right-click the displayed Value and choose Copy. Let me know what you find.

| improve this answer | |
  • Any reason for the downvote? – harrymc Sep 12 '18 at 20:18
  • The Unknown Device says ACPI\VEN_HPQ&DEV_0004 ACPI\HPQ0004 *HPQ0004 ` – Black Thunder Sep 13 '18 at 2:31
  • Try this driver from the HP website : link. If it doesn't help, there are some more drivers suggested on this post (use only links from HP). – harrymc Sep 13 '18 at 6:32
  • From the second link in the question you have provided (driverscape), I downloaded and installed (successfully) this software but it doesn't seem to be working. I don't see anything happened. I think that I have installed incorrect software. Can you suggest me a software from there? – Black Thunder Sep 13 '18 at 13:58
  • I would recommend installing all the driverscape drivers in the list "Bluetooth Drivers", then reboot. Only if that doesn't help, try the ones in my above comment. – harrymc Sep 13 '18 at 15:13

So I've looked on HP's site for a Bluetooth driver. Your laptop likely was previously using the Windows 7-compatible Bluetooth driver on Windows 10.

Here is a link which places you at the right place on the page. It is at the top. Download and install the driver, and you should be able to use Bluetooth devices with ease. Just because this driver is not listed in the 8.1 support does not mean that it won't work. It simply means that they have not tested it.

I would like to add however, that Windows 8.1 is slowly approaching its' end of life and I recommend switching back to Windows 10.

Here is a more direct link to download.

Edit: Since you're receiving compatibility errors, try this link

| improve this answer | |
  • The link you have provided me redirects me to same link I have provided. You will have to find a more precise url. – Black Thunder Sep 10 '18 at 18:27
  • Thats exactly the problem. My laptop don't supports Windows 10. Almost all drivers don't work. So I switched back to Windows 8. – Black Thunder Sep 10 '18 at 18:30
  • @BlackThunder Well just select Windows 7, 64 bit as OS and download the win7 version – var firstName Sep 10 '18 at 20:06
  • I've updated my answer with the direct download. – var firstName Sep 10 '18 at 20:09
  • It says Compatibility issues. I also tried running it in compatibility mode. Here is a link to image: imgur.com/6UT9iMk – Black Thunder Sep 11 '18 at 8:47

The HP Support site you linked to states that laptop uses the Qualcomm Atheros QCA9000 WiFi chip set and some of the chip sets in this family have the WiFi and Bluetooth on in the same hardware.

Try installing the wireless LAN driver from that site. Windows may currently be using a default driver that does not support the advanced features (like Bluetooth) of that chip set.

| improve this answer | |

I've had the same symptoms before and finally (after going through most of the above suggested steps) realised that my bluetooth adapter was not plugged in fully (at the back of my PC)!!!

I realise you have a laptop and I assume the bluetooth is internal? However do you have a hardware switch on the laptop body which could be set to off? Or perhaps one of the function keys for flight mode switched on? Always worth checking :P

| improve this answer | |
  • 1
    This would not explain the fact that the device driver is nowhere to be seen on the device. – var firstName Sep 10 '18 at 20:12

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.