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We have noticed some strange behavior on networked printers that crops up seemingly at random, reported by a number of users.

Say, for example, when in an Excel application, a print job is requested from the default printer which happens to be a Ricoh MP5054 multi-function machine; call this Printer A.

When the end-user clicks on the Print button in the Print window something happens which is an indication that the print job will fail: The onscreen message that the print job is being directed to the printer happens at lightning speed - too fast! Often, the fix is to redirect the print job to Printer B, an identical Ricoh MP5054 multifunction machine.

However, when redirecting the print job back to Printer A, strangely the print job now succeeds. This type of problem is not unique to Ricoh printers. My only clue is the fact that I redirected the print job to another printer and when I came back to the original printer, the job succeeded.

Can anyone shed some light as to what might be happening when cycling back to the same default printer?

  • Sorry to hear about this. But something about what you describe almost seems like the printers are sharing the same IP address? Or are somehow otherwise being misidentified as a single printer instead of two distinct printers. – JakeGould Sep 20 '18 at 17:31
  • Hmm, I worked for a small print firm that experienced this with Ricoh c430 & c435dn multi-role printers. Let me see if i saved the fix somewhere, it was really simple. – Tim_Stewart Sep 20 '18 at 19:03

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