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I made a system image of my laptop. I want to restore my system to the state of that image. I followed the procedure described online on many places (i.e. advanced restart --> trouble shoot --> advanced options --> system image recovery/or any other option).

I then select my user name from the list of operating systems. Then I am asked to enter a password. My password is however not accepted.

This is the point where I am stuck. It won't accept my password and it is definitely correct (correct keyboard settings too/only English letter anyway).

I've read online that I'm not the only one who has run into this, but nowhere a real solution is offered.

Does anyone know how I can restore my system image (on external hard drive) another way? Or perhaps how I can make windows accept my password?

I am genuinely hopeless at this point.


As an alternative, would it be wise to simply drag and drop the copy of my old C-drive onto "This PC" thereby overwriting the current C-drive?

Edit: I read someone suggesting I activate the hidden admin account and from that account execute REAGENTC /BOOTTORE. Next restart and Windows should not ask for a password. Sadly it still does, so this does not work.

  • does your account have local administrator rights? Is it a windows-live account? – Yorik Oct 10 '18 at 18:29
  • My laptop has only one account (so must be admin right?). Not a windows-live account – gebruiker Oct 10 '18 at 18:42
  • @gebruiker - You should enable the built-in Administrator, and verify, if your account is an Administrator. Local accounts are not typically an Administrator, and since your not sure it is, it likely isn’t – Ramhound Oct 11 '18 at 1:33
  • What password did you enter? Try the password you created when backing up the image. – Daisy Zhou Oct 11 '18 at 10:06
  • @DaisyZhou My password is Always the same (not very safe I know). So that password is the same as the one I entered. – gebruiker Oct 11 '18 at 12:57
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Try to boot from Windows 10 installation DVD, and click "Repair your computer". Navigate to advanced restart --> troubleshoot --> advanced options --> system image recovery, and it should not prompt you to enter any password.

  • but it does ask me for a password – gebruiker Oct 24 '18 at 15:18

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