I made a system image of my laptop. I want to restore my system to the state of that image. I followed the procedure described online on many places (i.e. advanced restart --> trouble shoot --> advanced options --> system image recovery/or any other option).

I then select my user name from the list of operating systems. Then I am asked to enter a password. My password is however not accepted.

This is the point where I am stuck. It won't accept my password and it is definitely correct (correct keyboard settings too/only English letter anyway).

I've read online that I'm not the only one who has run into this, but nowhere a real solution is offered.

Does anyone know how I can restore my system image (on external hard drive) another way? Or perhaps how I can make windows accept my password?

I am genuinely hopeless at this point.

As an alternative, would it be wise to simply drag and drop the copy of my old C-drive onto "This PC" thereby overwriting the current C-drive?

Edit: I read someone suggesting I activate the hidden admin account and from that account execute REAGENTC /BOOTTORE. Next restart and Windows should not ask for a password. Sadly it still does, so this does not work.

  • does your account have local administrator rights? Is it a windows-live account? – Yorik Oct 10 '18 at 18:29
  • My laptop has only one account (so must be admin right?). Not a windows-live account – gebruiker Oct 10 '18 at 18:42
  • @gebruiker - You should enable the built-in Administrator, and verify, if your account is an Administrator. Local accounts are not typically an Administrator, and since your not sure it is, it likely isn’t – Ramhound Oct 11 '18 at 1:33
  • What password did you enter? Try the password you created when backing up the image. – Daisy Zhou Oct 11 '18 at 10:06
  • @DaisyZhou My password is Always the same (not very safe I know). So that password is the same as the one I entered. – gebruiker Oct 11 '18 at 12:57

Try to boot from Windows 10 installation DVD, and click "Repair your computer". Navigate to advanced restart --> troubleshoot --> advanced options --> system image recovery, and it should not prompt you to enter any password.

  • but it does ask me for a password – gebruiker Oct 24 '18 at 15:18

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.