I ran into a problem after upgrading Windows 10 October 2018 to version 1809. After the Windows update I noticed the following problems with Microsoft applications:

  • Microsoft Edge could no longer connect to the internet even though Chrome, Firefox and IE 11 still could.
  • Skype for Business (formerly Lync) no longer allowed me to share my screen or view another person's shared screen.
  • The Windows Store could not connect to the internet to update apps.
  • The Microsoft Feedback portal could no longer connect to the internet.

How can I resolve these network issues that seemed to cooincide with an upgrade to Win10 ver 1809?


After digging a bit, it looks like the issue is related to IPv6 being disabled in the network connection settings.

Go to Control Panel\Network and Internet\Network and Sharing Center

network settings

Click on the 'Ethernet' link, or other network connection you are currently using. This should bring up the following window.

Network status window

Next click on the 'Properties' button. Scroll down and make sure that IPv6 (circled below) is checked.

enter image description here

Once checked, close all the network windows and try to connect again with one of the Microsoft products that were previously not working. These apps should now work again.

reference: https://answers.microsoft.com/en-us/windows/forum/windows_10-networking/microsoft-edge-and-other-microsoft-store-apps/75ac54dd-cd56-41d8-a205-7948e54f39be

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