I am trying to access safe mode to experiment with a few things but all I'm getting is a black screen and the mouse switching from the loading cursor to arrow.

I set it to boot to safe mode via MSCONFIG thinking it was the Advanced Setting Menu and now I can't exit the safe mode.

  • It doesn't sound like it will be possible to access Safe Mode. The only other thing you can attempt to do is cause Windows to fail to load three times in a row. This will allow you to access Advanced Startup. However, you are already accessing safe mode, whatever is wrong with your system is effecting safe mode as well.
    – Ramhound
    Oct 19, 2018 at 3:50
  • I can use Windows normally but can't use safe mode. I was get out of it using said method and using CMD. Then I typed bcdedit /deletevalue {default} safemode.
    – Bobj2018
    Oct 19, 2018 at 3:55

3 Answers 3



I had the same problem trying to input the password I usually use for log in in my computer.

You need to input the password of your Microsoft Account, instead.


Type System Configuration in the start menu.

In the dialog that comes up, go to the Boot tab, and unselect Safe boot. Then it will prompt you to restart the system.

enter image description here

  • The thing is... I can't access that. I boot up in safe mode to a black screen with the cursor trying to loading something. No explorer or taskbar.
    – Bobj2018
    Oct 19, 2018 at 0:53
  • @Bobj2018 press Ctrl+Shift+Esc or Ctrl+Alt+Del to run task manager, then run > new task. And did you try Win+R?
    – phuclv
    Oct 19, 2018 at 0:55
  • Hmm, no I haven't. I'll try that and get back with you.
    – Bobj2018
    Oct 19, 2018 at 1:06
  • It did not work, the only thing showing on the screen is the mouse. I would really like to have safe mode to work correctly.
    – Bobj2018
    Oct 19, 2018 at 1:28
  • @Bobj2018 do you have a dedicated graphics card or are you using integrated?
    – DrZoo
    Oct 19, 2018 at 1:31

If you are in an infinite boot loop and safe mode doesn't load, this is what you do.

  1. Hard power off 3 times until you get the Automatic System Repair
  2. Click Advanced Options > Troubleshoot > Advanced Options > CMD
  3. Type d:
  4. Type bcdedit /deletevalue {default} safeboot
  5. Type exit
  6. Click Continue
  • This prevents you from booting into Safe Mode but it doesn't solve your problem. Unless I am mistaken and you no longer have a problem?
    – Ramhound
    Oct 21, 2018 at 0:41
  • I am making it a separate question. I figured it would be easier to get answers that way as the title for this one doesn't mention it does not load. I needed to get out of safe boot first (as I set it to do it) in case I needed to remove anything that could cause it.
    – Bobj2018
    Oct 21, 2018 at 0:45

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