I am trying to connect my phone(Android) to my Laptop using USB cable. The phone is not recognized and it just charges. No notification appear on either my phone or Windows. I tried my best to let Windows detect my phone but useless. Here are things I have done (before posting):

  • Googled
  • Tested with other cables
  • Enabled developer(USB Debugging) option in my Phone
  • Tried to find any USB option in Settings/Storage (But useless)
  • Reseted my phone

Nothing rendered to be helpful. All of this has led me to think that something is missing in my Laptop. Like a software.

Why is my Laptop not recognizing my phone? Is there a software required?

OS: Windows 8.1
Phone: Samsung Galaxy Duos 2
Android Version: 4.2.2 (Jelly Bean)
Model Number: GT-S7582

my phone img

  • Have you tested in another computer? You should do this most basic troubleshooting before anything else.
    – user931000
    Oct 21, 2018 at 14:04
  • I currently don't have any extra computer.
    – Nouman
    Oct 21, 2018 at 14:07
  • As far as I remember Android 4.x doesn't support USB mode switching, it was introduced later. With 4.x it should just work out of the box.
    – gronostaj
    Oct 21, 2018 at 14:09
  • I think I should get another cable and try with that. Will buy on tomorrow.
    – Nouman
    Oct 21, 2018 at 16:36
  • Is there any "USB connect" event, ding-dong, or something? If you use USBTreeView, do you see any new device attached to the tree? Could it be you have a "charge-only" cable? Oct 22, 2018 at 2:07

1 Answer 1


If the cause would be a software problem, you could try windows update or if you find it possible, doing a "Fresh restart" (reinstall) of windows. That should fix any software/driver related issues on your computer.

It might also be that the USB port is faulty. Try another USB port that you know works.

(Also, cleaning the usb port and your phones port is a good start)

As mentioned before, you should also try connecting it to another computer.

To answere your software question:

There should not be any special sofware required for your computer to access the phone.

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