1

Repeated error

I have been repeatedly encountering the following error when my laptop freezes. It may occur multiple times during the day, and should take several minutes to recover.

Source
Windows

Summary
Hardware error

Date
‎11/‎1/‎2018 10:11 AM

Status
Not reported

Description
A problem with your hardware caused Windows to stop working correctly.

Problem signature
Problem Event Name: LiveKernelEvent
Code:   144
Parameter 1:    3003
Parameter 2:    ffffad8c0b1a75c8
Parameter 3:    40010002
Parameter 4:    0
OS version: 10_0_17134
Service Pack:   0_0
Product:    256_1
OS Version: 10.0.17134.2.0.0.256.48
Locale ID:  1033

More details

Per my best reflection, the hardware error occurs when I am using the laptop on its docking station. Here is what I observe:

  • While using the laptop as normal, the "freeze" will occur and I can hardly operate the laptop: mouse cursor won't move continuously and Alt+Tab won't be able to switch across two windows.
  • Shortly after (usually several minutes), things will go back to normal. Upon inspecting through the Performance tab in Task Manager, there had been no spike in anything, be it CPU, Memory or Disk.
  • When I open the View reliability history tool, I will find another entry of Windows Hardware Error

Machine specification:

  • Thinkpad T480, i7-8650U (newly replaced module thanks to the manufacture)
    • With the same pair of docking stations, an older unit of T480 has had exactly the same problem.
  • Docking station: Thinkpad Ultra Docking station. Same issue has occurred on two identical docks with slightly different monitors and accessories.
  • OS specification: OS build 17134.376.
  • Most recent collection of "reliability report": a link to the xml file

Possible solutions

  1. First, I would like to learn what exactly went wrong, hardware-wise: the manufacturer's support team did not bother too much with the precise error messages, and have ordered me to reinstall the Windows OS up to 5 times in total. [This is what they called "debugging".]

Please advise if you can decipher the recurrent "Hardware error".

  1. Secondly, I will try to push the manufacturer to replace the docking stations, and see if the same "freezing problem' persists.
1

A Bug Check code 144 with Parameter 1 set to 3003 indicates a problem with a USB3 driver. Specifically, a USB device failed enumeration. It could be related to the docking stations. It needs to be escalated at Lenovo. They would probably require a full kernel dump to diagnose the problem.

https://docs.microsoft.com/en-us/windows-hardware/drivers/debugger/bug-check-0x144--bugcode-usb3-driver

Locale 1033 means you have US English version of Windows.

If you want to do some debugging yourself, you can enable a kernel dump in Advanced System settings.

This is hidden away in Windows 10. The easiest way to get to it is to search with Cortana. Then you have to install WinDbg. You can either get the classic version from the Windows 10 SDK or use the one now available in the Windows Store. But I think you would need some inside information from Lenovo to make any sense of it.

I presume they've got you to install all the latest drivers and firmware.

  • Thank you for carefully deciphering the error messages. How to do a "full kernel dump"? Lenovo also offered to replace the current dock and see if it resolves my problem. – llinfeng Nov 4 '18 at 20:16
  • Or, would it be the case that I won't be able to read off the kernel dump by myself? – llinfeng Nov 4 '18 at 20:17
  • And, in particular, should such problem with USB3 driver entail the entire OS to be unresponsive for minutes? My mouse cursor can barely move, and I can barely use <kbd>Alt</kbd>+<kbd>Tab</kbd> to switch window. – llinfeng Nov 5 '18 at 21:11
  • @llinfeng It's not so much the driver. The firmware is being unresponsive and the driver is just reporting it. – David Marshall Nov 6 '18 at 11:44
  • Thank you for the help doc. Please read the last comment for the real question. TL;DR \n I have identified an "unrecognized" USB dock (3 years old, as found in the Device manager) and unplugged it. 144 Error stops occurring. Yet, I start to see a new 117 Error as found here: docs.microsoft.com/en-us/windows-hardware/drivers/debugger/… – llinfeng Nov 6 '18 at 15:04

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