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Asus VivoBook S14 S410UF touchpad buttons do not work.

What can I do about the problem?

I tried to uninstall the current driver and installing the driver from the official site: https://www.asus.com/Laptops/ASUS-VivoBook-S14-S410UF/HelpDesk_Download/. It did not help.

And I never see the actualy touchpad driver in the device manager: enter image description here

Another strange thing is that after uninstalling the touchpad driver the touchpad continued to work even after restarting the laptop.

I am lame at understanding the issue, so the question may lack some information, please ask me if you need to know something else in order to help me.

After a little bit of investigation I found out that the driver for touchpad is installed under Human Interface Devices -> ASUS Precision Touchpad.

enter image description here

I tried to disable the driver to verify that it is actually responsible for the touchpad and it is (since the touchpad stopped to work). Then when I restart my laptop the driver installs itself on its own and touchpad works again. I tried to update the touchpad driver and roll back the update. Nothing helped, even worse: previously the right click button worked and now it does not work. What else can I try?

Thank you.

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From "I tried to uninstall the current driver and installing the driver from the official site " : we can see the touchpad driver before we uninstalling it, the current driver is Microsoft driver or Asus driver? We uninstall it from Mice and other pointing devices or Keyboards?

From "Another strange thing is that after uninstalling the touchpad driver the touchpad continued to work even after restarting the laptop": I think the touchpad driver must be installed by system during the laptop restarts. It is one of the two:

enter image description here

If we unplug the mouse, there will be only one in Mice and other pointing devices, it is the touchpad drive.

If touchpad buttons do not work, maybe it is the touchpad hardware issue, we can go to the manufacturer to check it out.

| improve this answer | |
  • Updated my question a little bit. Maybe you will find something useful in the update to help me out of the issue. Thank you. – Yaroslav Trofimov Nov 10 '18 at 10:39
  • Both right click button and left click button do not work?It should be within the ASUS warranty period, it is recommended to contact ASUS after sales. – Daisy Zhou Nov 12 '18 at 15:35
  • Yes, both of them do not work now. Previously it was only left click. – Yaroslav Trofimov Nov 12 '18 at 16:11

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