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I use my Quick Step shortcuts frequently with Outlook to manage my mail. They worked fine for a while, and the steps still do, but the keyboard shortcuts no longer do anything.

I've looked online for a solution, but I haven't seen any related to this specifically, and none of the generic fixes I found helped. Any ideas?

Windows 10 - 64 bit Outlook 2010

Update: Well after about 2 weeks of not working, it started working again with no interaction on my part. I'll leave this up here, because if it happens again, and someone knows a way to fix it that doesn't involve magic, it'll be useful to know.

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    Does it help to unassign then reassign the shortcuts?
    – I say Reinstate Monica
    Nov 9, 2018 at 17:00
  • @TwistyImpersonator - I tried. It doesn't.
    – dgo
    Nov 9, 2018 at 18:18
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    Maybe you have any other program running that provide the same shortcut keys combination when this issue happened?
    – Steve Fan
    Nov 14, 2018 at 9:06
  • @SteveFan - its a reasonable guess, but I'm not aware of one. I don't think this occurred after installing anything new, but I'm not certain.
    – dgo
    Nov 14, 2018 at 15:13
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    Keyboard shortcuts in Outlook have always been flaky. I use Ctrl-Shift-M all the time to create a new email. Randomly stops working now and then - a reboot sometimes fixes it
    – munrobasher
    Feb 21, 2020 at 10:29

2 Answers 2

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I had this problem, and it turned out that the same shortcuts were used by Opera. Closing Opera resolved the issue in my case.

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I had this same issue and it turned out to be an extension in Edge that was using the same shortcuts. I removed the shortcuts from the extension and the problem was solved.

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