Just used the export feature of MS Outlook 2016 to backup my emails.

  1. Created a PST file and dragged items into the data file.
  2. The file has a nice size (+120 MB).
  3. I closed down MS Outlook and re-started it and opened the archive.

It indicates that I have data (e.g. ### items unread), but it won't display any message.

Older archives I made in a similar way appear to behave as I expected.

What might be the problem?

Portion of folder tree indicating I opened archive named 'E-mail 2017'

enter image description here

Banner indicating no messages to show me Banner indicating no messages to show me

  • Maybe try to open the .pst with thunderbird or some other email client. That'll at least tell you if the .PST is working. – Ricardo S. Nov 13 '18 at 7:58
  • Good idea. Will check... Didn't know that T-bird accepts PST. – user3533030 Nov 14 '18 at 17:50
  • It might not, actually. You might have to convert the .PST into something Tbirdie likes better. I had to do that once. Wasn't fun. Like I said, at least you'll know if it's your .PST or just Outlook being.. Outlook. – Ricardo S. Nov 15 '18 at 8:49

This worked for me: Click on View, then click on Change View, then change the state from Hide Messages Marked for Deletion to Preview.


MNos' post worked for me.

I noticed that the messages were still 'marked for deletion', so in each item's right-click menu, there was 'undelete' but 'delete' was greyed out.

This link describes a macro to change the message and folder type, as it relates to the type (IPF.Imap vs IPF.Note). I have just tried it and it appears to work brilliantly.



According to the last image, it seems that you selected the root folder. Please locate to "Inbox" to check the result.

  • Thanks, but I did do that already. – user3533030 Nov 14 '18 at 17:49

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