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My old laptop hard drive crashed, I put in a new one and bought Windows 10 Pro on USB stick. It boots, and after I pick 64-bit, it says it's loading files, then it ends with the error 0xc0000098 - The operating system couldn't be loaded becasue a critical system driver or missing or contains errors. It shows File: \windows\System32\drivers\volmgrx.sys.

If instead I pick 32-bit, it says file: \windows\system32\boot\winload.efi and Status: 0xc0000359 - the application or operation system couldn't be loaded because a required file is missing or contains errors.

Screen shots of each of three steps: enter image description here enter image description here enter image description here

  • When exactly do these errors arrive: Windows boot, or earlier during the installation (and at what step). – harrymc Nov 25 '18 at 20:32
  • I gave all the steps above. – NealWalters Nov 25 '18 at 22:05
  • The 32-bit boot cannot succeed because apparently you have a UEFI firmware that can only work with 64-bit. The other error may show a problem with your new hard disk. Which make is it? – harrymc Nov 26 '18 at 7:40
  • It's an HGST 1TB Serial ATA/300 (I think it's Western Digital). Do I need to run FDisk on it? If so, would I need to do that on another computer? The File in the errors doesn't specify drive, so is it the boot drive itself? – NealWalters Nov 26 '18 at 17:16
  • I could see that maybe the disk needs to be partitioned, initialized, formatted or whatever, but how do you do that without Windows on that machine? Can I put it in a USB and do it on another computer? – NealWalters Nov 26 '18 at 17:23
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All the errors you are getting relate to a mismatch between the BIOS/UEFI and the Windows version that you are trying to install.

You have probably changed some settings in the BIOS/UEFI that make it incapable of installing neither 32-bit nor 64-bit Windows.

To install Windows to an EFI-based computer, you must enable EFI mode in the computer’s firmware and boot with 64-bit media.

If you don't know what you changed in the BIOS/UEFI, I suggest to reset it to default values, then examine it well in order to see whether it is UEFI or BIOS, and if UEFI then ensure it is really set to boot in UEFI mode.

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  • From the third screen shot, in lower right (not very clear in photo) it says Esc=UEFI. When I click that, I can press F2 to see the BIO. Boot Mode is set to UEFI, external Device Boot is Enabled. Boot Priority has Exsternal Device first. From BIOS, I pressed F9 (Setup Defaults), confirmed "Yes" to Load default configurations now?", and Boot Mode is still UEFI, but external device boot is disabled, and Boot Priority has internal hard drive first. – NealWalters Nov 26 '18 at 20:08
  • I bought Windows 10 Pro on USB stick. It says on box "32 and 64-bit on USB 3.0 included" – NealWalters Nov 26 '18 at 20:21
  • I'm working out of town, so won't be able to return to this project until week before Christmas. – NealWalters Nov 26 '18 at 20:23
  • Did you try to install with these settings? Where did you buy Windows 10? – harrymc Nov 26 '18 at 20:34
  • Not sure what you mean by "these settings". Settings used as above are: Boot Mode is set to UEFI, external Device Boot is Enabled. Boot Priority has Exsternal Device first. Bought it at Frye's. – NealWalters Nov 27 '18 at 15:06
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  1. A pure UEFI x64 Boot media has to be prepared as said by harrymc.

  2. I could see that maybe the disk needs to be partitioned, initialized, formatted or whatever, but how do you do that without Windows on that machine?

    It can be directly done from the USB Installation media. Just need to delete all the partitions on the disk ( if Any! ) & make sure that the full disk is an unallocated space.

    OR

    Prepare & boot into Pure UEFI bootable media of this Win 10 x64 Recovery Media by KYHI , use on the same laptop & make the disk unallocated.

    OR

    connect the hard disk to another PC with OS & make it so.

  3. Ideal Settings : UEFI Boot Mode, External device boot enabled, First Boot Priority : Internal Hard disk. Always use One Time Boot Menu Key to boot into external media.

  4. You already have one license that came with the Laptop & probably, still tied to its BIOS! You need not install win 8 on it. If you directly start with Win 10 Installation media, you will be automatically upgraded to a win 10 edition you are eligible for. For eg. if the laptop came with Win 8 SL, you will be upgraded to win 10 Home. If win 8 pro, then to win 10 pro.

  5. Compatibility :

    (i) No incompatibility with win 10 99% & if it's there, it can be solved!

    (ii) It is possible that the new hard disk is not compatible with the laptop's hardware : chipset, etc.

    (iii) Other than that a BIOS Update can solve the problem if any!

  6. Hard disk is changed so no repair option as said by User025

  7. If you want to install win 8 on it, It will automatically pick the version as it picks for win 10.

  8. The laptops shipped with windows 8, don't come with a key sticker on the back. Its tied to BIOS & will be picked automatically as said above.

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    Windows 8 & 10 Installation media can be made for free : howtogeek.com/186775/… – Vineet Garg Jan 22 at 11:46
  • & You have one more license : Win 10 Pro. If it's genuine! – Vineet Garg Jan 22 at 11:51
  • I did buy the Windows 10 Pro in a Microsoft box at Frye's store. I think I did format the disk in a USB case on another machine. Thanks for the info about the BIOS and license, I might try the Windows 8 download then. (I did install Ubuntu on it last weekend.) – NealWalters Jan 22 at 18:13
  • 1. I did buy the Windows 10 Pro in a Microsoft box . Does it mention 25 Digit key ? xxxxx-xxxxx-xxxxx-xxxxx-xxxxx ( Don't Share! ) 2. You can directly proceed with win 10 installation media on that laptop. 3. The win 10 pro key is second win 10 key. Did you get it ? – Vineet Garg Jan 23 at 2:59
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    Windows 10 can be installed without a key .You can activate it later. – Madhubala Jan 24 at 6:43

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