My old laptop hard drive crashed, I put in a new one and bought Windows 10 Pro on USB stick. It boots, and after I pick 64-bit, it says it's loading files, then it ends with the error 0xc0000098 - The operating system couldn't be loaded becasue a critical system driver or missing or contains errors. It shows File: \windows\System32\drivers\volmgrx.sys.

If instead I pick 32-bit, it says file: \windows\system32\boot\winload.efi and Status: 0xc0000359 - the application or operation system couldn't be loaded because a required file is missing or contains errors.

Screen shots of each of three steps: enter image description here enter image description here enter image description here

  • When exactly do these errors arrive: Windows boot, or earlier during the installation (and at what step). – harrymc Nov 25 '18 at 20:32
  • I gave all the steps above. – NealWalters Nov 25 '18 at 22:05
  • The 32-bit boot cannot succeed because apparently you have a UEFI firmware that can only work with 64-bit. The other error may show a problem with your new hard disk. Which make is it? – harrymc Nov 26 '18 at 7:40
  • It's an HGST 1TB Serial ATA/300 (I think it's Western Digital). Do I need to run FDisk on it? If so, would I need to do that on another computer? The File in the errors doesn't specify drive, so is it the boot drive itself? – NealWalters Nov 26 '18 at 17:16
  • I could see that maybe the disk needs to be partitioned, initialized, formatted or whatever, but how do you do that without Windows on that machine? Can I put it in a USB and do it on another computer? – NealWalters Nov 26 '18 at 17:23

All the errors you are getting relate to a mismatch between the BIOS/UEFI and the Windows version that you are trying to install.

You have probably changed some settings in the BIOS/UEFI that make it incapable of installing neither 32-bit nor 64-bit Windows.

To install Windows to an EFI-based computer, you must enable EFI mode in the computer’s firmware and boot with 64-bit media.

If you don't know what you changed in the BIOS/UEFI, I suggest to reset it to default values, then examine it well in order to see whether it is UEFI or BIOS, and if UEFI then ensure it is really set to boot in UEFI mode.

  • From the third screen shot, in lower right (not very clear in photo) it says Esc=UEFI. When I click that, I can press F2 to see the BIO. Boot Mode is set to UEFI, external Device Boot is Enabled. Boot Priority has Exsternal Device first. From BIOS, I pressed F9 (Setup Defaults), confirmed "Yes" to Load default configurations now?", and Boot Mode is still UEFI, but external device boot is disabled, and Boot Priority has internal hard drive first. – NealWalters Nov 26 '18 at 20:08
  • I bought Windows 10 Pro on USB stick. It says on box "32 and 64-bit on USB 3.0 included" – NealWalters Nov 26 '18 at 20:21
  • I'm working out of town, so won't be able to return to this project until week before Christmas. – NealWalters Nov 26 '18 at 20:23
  • Did you try to install with these settings? Where did you buy Windows 10? – harrymc Nov 26 '18 at 20:34
  • Not sure what you mean by "these settings". Settings used as above are: Boot Mode is set to UEFI, external Device Boot is Enabled. Boot Priority has Exsternal Device first. Bought it at Frye's. – NealWalters Nov 27 '18 at 15:06

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