The bluetooth headset and headphones are "disconnected" and the connect button does nothing.

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I've tried restarting my computer multiple times, reconnecting my headset, disabling and re-enabling Bluetooth Audio, updating all the drivers, and restarting the bluetooth services but nothing seems to work. I also ran windows troubleshoot, and it just said that the device was not plugged in? I think windows is just not recognizing that there's a connected bluetooth device. I know for a fact that the headset is connecting to the computer because I heard "headset is connected" after pairing. I've been trying to fix this for hours and no online solutions worked. Any ideas?

Windows 7 64bit SP1

  • Try to unplug all device and reboot computer, then plug-in all devices and check. Or we could uninstall the existing sound driver then reboot to load a new one. – Joy Nov 26 at 8:26

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