This is not a case of a forgotten password or lost recovery key.
I have a Dell Inspiron 5378 laptop with Intel PTT and Windows 10 Home. Bitlocker shouldn't even be available in Home, but the drive was automatically (as in I didn't do it) encrypted with BitLocker, without any prompt to save/print the recovery key. I only discovered this when I tried to boot in safe mode and it asked me for a recovery key...which I don't have!
I replaced the drive and installed Windows 10 from media made directly from Microsoft's Windows 10 Media Creation Tool (so no Dell funny business). This install also started encrypting the drive immediately after I finished the new user setup, and again, no prompt to save/print a recovery key. I was able to disable BL with
manage-bde -off c:
However, I've still got the old drive with data on it that I can't unlock, and no recovery key.
- Why is Windows doing this?
- Where is it storing the recovery key? In the TPM/PTT? It's not in my Microsoft Account, and this is not a domain joined machine so not in AD either. (I set up the new Windows installation without a network connection, so it couldn't have saved the key to any network location.)
- How do I retrieve it from wherever it is stored?
The Dell support forums are full of users with the same problem and no solutions.
Repeat: this is not a case of a forgotten password or lost recovery key.