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I need some help with Outlook rules:

Problem: Users are not attaching all invested parties to communications regarding certain topics. Example: User has problem and contacts Engineer X. Engineer Y is not in the CC or the To field, but should be.

Desired outcome: Engineer Y gets a copy of the email that snubbed him, automatically sent to them.

I have most of the rules in place:

  1. Look for specific words/keys
  2. I must be in the TO box

The issue is I need a condition that checks if Engineer Y is not in the recipients list. I normally would look for a negation clause but I appear to not be able to find any in the Outlook rules.

Anyone know if either of the following exist:

  1. The negation clause exists
  2. There is a way to check if an email is missing a recipient

Thanks!

1 Answer 1

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You may try adding an exception in the rule, for example:

enter image description here

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  • Thanks! This worked swell! Thankfully the snubbing has stopped, so I'm not using it. I was glad to see it work though.
    – LMartinez
    Feb 14, 2019 at 23:46

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