I recently bought the computer Asus Zenbook UX410UA-GV410T Ultrabook (Intel Core i7, 8 Go de RAM, SSD 256 Go, Windows 10).

The installation worked well. However, when I switch on my computer, the fan turns (too) fast making a lot of noise. After 4-5 minutes, the computer turns off by itself. So it is impossible to keep my computer on.

Do you have any idea of how to solve this problem? Thanks.

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Juan is a new contributor to this site. Take care in asking for clarification, commenting, and answering. Check out our Code of Conduct.

By your description it may be overheating and switching off after reaching its maximum temperature. To confirm this, open any software that monitors the temperature and monitor it.

If that's the problem, you can try to change the thermal paste of the cpu.

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Enrico Dias is a new contributor to this site. Take care in asking for clarification, commenting, and answering. Check out our Code of Conduct.
  • Thanks for your answer. Actually, I don't have enough time to download a software before the computer shuts down by itself. Do you know if there is something pre-installed on Windows 10 to get fastly the temperature? – Juan Dec 5 at 22:28
  • 2
    You can check the cpu temperature directly in the BIOS before boot but the cpu will be idle, it may not generate enough heat to shut down. – Enrico Dias Dec 5 at 22:31
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    Return it to the seller. It is not capable of serving as a Windows computer. – K7AAY Dec 5 at 23:04
  • @K7AAY, well you could use it with Windows for a few minutes after it finishes booting. :-) – fixer1234 Dec 6 at 1:43

You can check CPU temp in the bios, usually by pressing delete or f12 at start up. It should say at the bottom. But I would definitely contact Asus and explain your issue. This is not normal.

I recently contacted Asus support about a faulty sound card and they gave me a free shipping label and it was back within the week.

Make sure to tell them you should not and will not pay for shipping of their faulty products back to them.

You may also be able to bring it to the retailer where you purchased it if you had any kind of warrenty.

Best of luck.

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Sam1us is a new contributor to this site. Take care in asking for clarification, commenting, and answering. Check out our Code of Conduct.

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