I have a template to print envelopes that has been working well for years. It is Envelope.doc. I use it to do mail merge from Outlook contacts within a given category. After editing several contact records to remove them from the subject category, I selected all that remained in the subject category and started a mail merge using Envelope.doc. Merge worked great except all contacts that fall just after (alphabetically) the ones I removed used the address of the record that was removed. The Name field showed correctly.

I tried deleting the recategorized records. I tried resorting the list. I tried a different template. I converted the template from doc to docx. I tried removing header data from the template. I moved the subject contact record to a pst file (was on Exchange). i opened the contact record several times to look for the corrupt address. Nothing I have tried seems to merge the correct address.

Considering that the bad address no longer appears in the contacts dataset. I suspect that there is a cache somewhere that i am unable to find.

Thanks for any help!

  • Could you list the detailed steps to reproduce the issue? It would be better if you could include some screenshots. – Steve Fan Dec 13 '18 at 9:37

Your Answer

By clicking "Post Your Answer", you acknowledge that you have read our updated terms of service, privacy policy and cookie policy, and that your continued use of the website is subject to these policies.

Browse other questions tagged or ask your own question.