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In my company, we are using Office 365. I have a laptop and we have a Citrix environment. I am not a specialist, but I think profiles are not shared across the laptop and the Citrix environment.

My issue is that I change the color of replies to another color than black, that I do in File -> Options -> Mail -> Stationary and Fonts -> Replying or forwarding messages.

When I close Outlook and start it again it forgets sometimes the color. It resets it to black. I have not selected a theme or changed anything else.

Q: Why does it reset the color? How can I prevent this?

Any help appreciated!

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1 Answer 1

Reset to default
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Try the steps below to reset the default template:

  1. Close Word and Outlook
  2. Go to C:\Users\es\AppData\Roaming\Microsoft\Templates
  3. Rename Normalemail.dotm to Normalemail.old
  4. Open Outlook and change your default font
  5. Close and open Outlook again.

Reference: Default font settings won't hold each time I restart Outlook

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  • Unfortunately that did not work. It is mixed up again after the reboot.
    – Martin Sand
    Feb 23, 2019 at 9:14

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