My sister has been complaining about a problem with her notebook for a year or so: All the programs that are opened on the notebook crash after a while. It may take a while but it always closes. Chrome, Firefox, Spotify, Microsoft Office programs, and even Windows Explorer crashs and provide no error message. Many times in Firefox, before crashing, a message appears saying that the page has crashed.
This began last year,when she had sent her notebook to format in an acquaintance's shop our here from the neighborhood. We do not have the money to pay an inspection of a technician in the Notebook so i'm looking for a solution. Another detail is that the internet also drops from time to time,a red X appears on top of the the internet icon.
I did a search to find something that could solve the problem but I did not find anything that resembles this. So I ended up looking for some Windows error log program and found the "Event Viewer". Within it in the Windows Logs tab, in Application, Security and System there are many errors: In Applications, referring to the "Office Software Protection Platform Service"; In security, there are a lot of Audit failures; In System, there is a lot of them: MsMpEng errors, APPCRASH, Service and Network errors as well.
I'm not sure what to do with it, I've already scanned it with an antivirus and nothing, the only option I have left is to Format, but I really wanted to try to solve it without needing to get to that point. Thank you very much.
tl; dr: Programs crashing without message after formatting. Event Viewer points to a lot of errors.
Sorry for my english :)