0

About a month ago I started to notice that uploading to Google Drive was suddenly much slower than it should be. Up until January I was paying for 100Mb up and the same down and could upload to GDrive at around 10MB/s pretty consistently. However, the speeds I'm getting now are less than 1MB and I've tried everything I can think of to fix it, but so for have not had any luck.

  • I've spoken with my ISP 3 times now and each time they have told me there is no bandwidth or speed limiting in place. I thought that this was the most likely scenario, but it doesn't seem to be the case.
  • I've spoken with Google support and they say that there are no limits in place
  • I've tried resetting the router to factory settings
  • I've made sure my OS is up to date (macOS Mojave)
  • I've tried disabling the firewall, to see if anything there was blocking connections
  • I've updated to the latest version of the software I use to upload to GDrive (rclone). I've also made sure that I'm using my own Google API key so as to avoid limiting
  • I've upgraded my internet and am now contracted for 600Mb/s. When I run a speed test I don't see 600Mb, but the results aren't exactly slow: Speed test results. There was no difference in upload speed between going from 100 to 600.
  • I've tried uploading to Microsoft's One Drive instead of Google to see if it was specifically connecting to them where there were issues. One Drive did upload slightly faster at around 4MB/s, but even this is much slower than the speed I should be getting
  • I've tried a different laptop (Windows 7) and the speeds there were also much slower than I should be getting. I've seen that the Win7 laptop has drivers from 2012, but when I update it says these are the latest.
  • I have tried uploading from my phone and the speeds are much quicker (20MB/s roughly). This narrows down the issue to my laptop(s)
  • I've used Bit Defender on my macbook and it was unable to find any threats

I ran traceroute to drive.google.com with the following output:

traceroute: Warning: drive.google.com has multiple addresses; using 74.125.136.139
traceroute to drive.google.com (74.125.136.139), 64 hops max, 52 byte packets
 1  192.168.1.1 (192.168.1.1)  284.830 ms  3.833 ms  3.845 ms
 2  * * *
 3  * * 101.red-81-46-65.customer.static.ccgg.telefonica.net (81.46.65.101)  5.254 ms
 4  * 106.red-81-46-65.customer.static.ccgg.telefonica.net (81.46.65.106)  4.960 ms  11.438 ms
 5  98.red-81-46-8.customer.static.ccgg.telefonica.net (81.46.8.98)  4.951 ms
    94.red-81-46-8.customer.static.ccgg.telefonica.net (81.46.8.94)  8.494 ms  3.992 ms
 6  * * *
 7  72.14.211.154 (72.14.211.154)  7.307 ms  4.517 ms
    72.14.219.20 (72.14.219.20)  5.161 ms
 8  108.170.253.248 (108.170.253.248)  5.837 ms
    108.170.253.231 (108.170.253.231)  5.547 ms
    108.170.253.247 (108.170.253.247)  5.068 ms
 9  172.253.50.177 (172.253.50.177)  21.180 ms
    172.253.50.72 (172.253.50.72)  5.967 ms
    172.253.50.68 (172.253.50.68)  4.850 ms
10  216.239.54.148 (216.239.54.148)  98.047 ms
    216.239.54.150 (216.239.54.150)  98.531 ms
    74.125.242.178 (74.125.242.178)  4.996 ms
11  216.239.41.237 (216.239.41.237)  33.610 ms
    172.253.50.177 (172.253.50.177)  20.999 ms
    216.239.41.237 (216.239.41.237)  33.969 ms
12  216.239.40.130 (216.239.40.130)  112.506 ms
    216.239.40.132 (216.239.40.132)  311.858 ms
    216.239.54.150 (216.239.54.150)  98.180 ms
13  216.239.48.31 (216.239.48.31)  106.193 ms  105.194 ms
    216.239.48.6 (216.239.48.6)  246.752 ms
14  216.239.40.130 (216.239.40.130)  111.852 ms *  112.809 ms
15  * 216.239.50.99 (216.239.50.99)  111.710 ms *
16  * * *
17  * * *
18  * * *
19  * * *
20  * * *
21  * * *
22  * * *
23  * * *
24  74.125.136.139 (74.125.136.139)  113.103 ms  110.832 ms *

Just wondering if anybody has any other ideas for what I could try. My ISP seems pretty certain that the problem is on my end, not theirs, but as far as I know I haven't changed any settings from when it was working well in January until now. I've ran out of ideas and don't really know what else I can try. Thanks in advance for any help.

  • How are you connecting to the router? What other devices use said router (have you checked that no one is connected without your knowledge? have you checked your machine for spyware? – Stese Mar 6 '19 at 8:14
  • I'm connected via WiFi, and I haven't checked if anyone else is connected or for spyware, no. – Tom Dippé Mar 6 '19 at 8:15
  • Does the speed differs while connecting to a router via cooper? try to test it... – Akina Mar 6 '19 at 8:16
  • Anycase - when you upload to GD, the traffic follows as (PC)-air-(router)-(ISP router)-(ISP router)-...-(somebody's router)-...-(Google router)-(Google router)-(Google drive). And each router may shape your traffic (in general or dependent by its type/proto/etc.), including intermediate nodes which are not controlled by any org you have spoken with. Again - tomorrow the route from you to GD may change, and the problem will die... – Akina Mar 6 '19 at 8:22
  • Are you uploading from the same drive? How are speeds across the network? Please be sure to update your question with the new information and not just add it as a comment. – shawn Mar 6 '19 at 8:27
0

Could it be how your ISP is routing the traffic? Perhaps there have been some changes in how they route the traffic.

We once had this problem. Very slow speed from our office in England to our server in Denmark. A trace route showed a crazy route. We changed ISP. The new ISP used a different route to Denmark and the speed was fine.

Maybe you can do a test with a mobile broadband connection from your phone. Just to make sure it is the internet connection and not your computer that is the cause.

| improve this answer | |
  • I have just tested it from my phone using the WiFi and the speeds are more acceptable. I hadn't thought of doing that before so thanks for helping me narrow it down. I guess this is an issue with my laptop – Tom Dippé Mar 6 '19 at 11:11
  • I've added a traceroute output to the op – Tom Dippé Mar 6 '19 at 12:00

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.