For context, I'm a tech support agent for ISP customers. The reason I am asking is usually band steering is turned on with the wireless gateways I work with. I have many customers that call that can't get older devices to connect with band steering. The fix is always to turn off band steering and split the network bands into separate 2.4g and 5g ones the user can connect devices to and instruct them to connect the device to the 2.4g network.
I'm curious if there's a way to get a device like this connected to Wi-Fi without turning off band steering. E.g., can the devices that play nice with band steering keep using it and the ones that don't play nice be manually assigned the correct band?
I've read that some older devices can only connect to 2.4g and other devices might use passive scanning for networks and can get confused by band steering.
This probably depends on the specific wireless gateway model if possible, but I am wondering if this is unheard of or not. Thank you for taking the time to read my question. Have a great day.
Edit: I already know the definition of band-steering, its background, and how it works. My question is about whether or not anyone has heard of manually directing a device to a single band if band-steering doesn't work well with it (but works for other devices) without turning band-steering off.