I have 2 computers. 1st computer's name is SYED-HP and 2nd computer's name is SYED-PC.

Both computers are part of same domain ISLAND.LOCAL. I login to both computers using same user name and password.

Both computers have same operating system Windows 7 Professional Service Pack 1 (64-bit).

Both computers have SonicWALL Net Extender VPN client and connect to same VPN server.

After connection to the VPN server, 1st computer get IP while the 2nd computer get IP address.

In the 1st computer I open the cmd window as Administrator and try to ping the 2nd computer by its IP address but the request timed out. Same is the case when I try to ping 1st computer from 2nd computer.

How can I solve this problem?


On cmd prompt run ipconfig /all command in both computers.
Both display under the PPP adapter SonicWALL NetExtender: heading, that the Subnet Mask is

  • 1
    What is your subnet mask (Looks like Does your firewall allow ICMP packages (ping, etc.)? Does this VPN Client allow ICMP? Commented Mar 25, 2019 at 19:49
  • @NordlysJeger I have now mentioned subnet mask in the question. How to check the other 2 things you mentioned? I am not a network guy
    – Syed
    Commented Mar 25, 2019 at 21:13
  • Did Elbow Wizards answer solve all your problems, or do you still have issues? Sorry for not responding earlier Commented Apr 1, 2019 at 19:44

1 Answer 1


Is your subnet mask truely, that could be where your issues are. I would try changing your subnet mask to to see if that makes any difference.

If your subnet mask is truely it means that your IP addresses are on different networks.


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