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I got a weird display driver crash problem.

My computer is Dell T5810 with Windows 10. My display card is AMD FirePro W2100. My display would crash around 4pm if I got Visual Studio 2017 on with a web browser (Chrome and Firefox both triggered the problem). I was really frustrated by the problem as I cannot get a clue about this issue. I'm using two monitors. Sometimes the display driver would crash and enter a low-resolution mode. Sometimes both my monitors would just go dark then I have to reconnect the cables and it would come back working.

Summary of computer specification:

  • OS:Windows 10 (version 1709, build 16299.785)
  • RAM: 8G
  • Display card: AMD FirePro W2100
  • Visual Studio 2017 Community (latest)
  • Browser: Chrome or Firefox

Symptom:

  • Display driver crashed around 4pm if both VS2017 and web browser is running.

Event Viewer and Task Scheduler (020419):

  • There are some update tasks scheduled around 4PM including GoogleUpdate, Flash Player Update.
  • From the event viewer, it's got a warning around my crash time about low virtual memory condition from Resource-Exhaustion-Detector. However this warning repeated several times during the day.

Would you like to make some recommendation so that I could look into it?

Many thanks!

Update 040419

I've enabled automatic virtual memory. The crash still happened. This time I looked into the event log.

In Application Log, at 03:35:20 PM the Desktop Windows Manager restarted, which seems to cause the display driver to fail at 03:35:21 PM in the system log.

In System Log, Resource-Exhaustion-Detector reported low virtual memory. The log says:

Windows successfully diagnosed a low virtual memory condition. The following programs consumed the most virtual memory: MsMpEng.exe (6332) consumed 559591424 bytes, javaw.exe (27812) consumed 521973760 bytes, and devenv.exe (27640) consumed 476442624 bytes.

The total virtual memory seems to be 1.45GB, while the virtual memory is automatically set to 8GB.

  • Are you aware that your 1709 installation is more than 5 months old? You should increase the amount of virtual memory your system can use. Allow it to automatically determine the size of the page file. – Ramhound Apr 3 at 10:38
  • Hi Ramhound, I've set my virtual memory to automatic. I'll see how it goes. Thank you for your reply. – Dawen Shi Apr 4 at 11:08
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Have you got enough physical memory for both to be running? - How much memory have you got installed?

Have a look in the event viewer for either a reason for the crash or a clue as to what was running around that time.

Check the "Task Scheduler" to see if there are any tasks launching at around 4pm.


low virtual memory could indicate you are running low on disk storage space? you have plenty of space free on your HDD?

  • Hi gjpio, thank you for your reply. I've updated the question, added some event viewer log and task scheduler status. – Dawen Shi Apr 2 at 15:26
  • Hi gjpio, it seems that since I changed my disk storage to a new one I didn't turn on the automatic virtual option. I've set it to automatic and I'll see how it goes. Thank you for your reply! – Dawen Shi Apr 4 at 11:10

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