I am using v14.1 in both computers (same exact executable).
When I connect to the remote computer (using Windows 10), I only see a black screen. Nothing else. Neither the mouse of the keyboard seem to deliver any signal, only a black screen is shown no matter what I press. I can see the remote disk via the file transfer, so I know it connected correctly. However, I guess something in the login is not showing. It happened to me once in the past and after some clicks and key strokes it seemed to work. But now, nothing is helping.
It seems similar to this problem.
Disabling the Intel HD card on my computer doesn't help.
Note: I have no physical access to the remote computer.