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Outlook 365 inbox does not sync (i.e. does not show new emails) unless it is restarted or I manually press the "update folder" button in the send/receive tab. I already tried the followings but could not fix the problem:

  1. Removing .ost and cached files
  2. Recreating outlook profile
  3. Reinstalling office 365

Weird thing is, Outlook syncs my inbox folder fine when my laptop is connected to the internet via a wired connection; the problem only occurs when it is connected via WiFi. Also, I am using a University account to connect to their Exchange Server.

I see some people suggesting to turn off the cached mode, but I do not want to turn off this feature. There are many people having the same issue, but I could not find the proper solution to this.

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  • When connecting via WiFi, can you receive new emails timely on OWA? Does Outlook show "connected to Exchange" in the status bar?
    – Perry
    May 8, 2019 at 5:52

1 Answer 1

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After couple of re-installations of office 365, the outlook started working with wifi. I really don't know what caused the problem. I will update if it does not sync emails again...

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  • Most likely, there were a few Outlook settings misconfigured. If it occurs again, you'll want to review the following: File > Options > Advanced > Send/Recieve...
    – JW0914
    Feb 5, 2020 at 12:40

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