We have 1 user who doesnt remember the bitlocker password and the machine doesnt boot to recovery ID screen on hitting ESC. Can anyone suggest what should be done on such situations or share their experience.

  • It's game over. – GabrielaGarcia May 13 at 16:23
  • Is this an enterprise setup? Where do you save the recovery keys? What screen is the computer booting to? – music2myear May 13 at 16:31
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    If you have the recovery key, and the system is configured to use TPM, then clearing the TPM keys would result in a prompt to provide the recovery key. If you don't have the recovery key then what you want is not possible. What you describe is also normal, if the system is using the TPM, to store the BitLocker key. Without the passphrase and the recovery key, the data cannot be recovered. – Ramhound May 13 at 17:36
  • Possible duplicate of BitLocker (Lost bitlocker password and recovery key) – karel May 26 at 7:02

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