After a clean install, I can start Teams, login and use it normally for the first run only. But when I close the application and try to restart it later, there is a delay of around 55 seconds, which ends with a request timeout. Request time out error

I tried to delete the files in the Teams folder and found that the error wouldn't happen the following file was deleted:


However, every time Teams is started, the file is created or overwritten again.

The next step was to find the exact setting within the settings.json file. After I change the enableProcessIntegrityLevel property-value from true to false and save the file, Teams starts once, without the timeout error:


What does this value exactly do and how can I fix the problem?

Teams version 1.0 did not have this issue, but I updated to a newer version and cannot downgrade to the version that worked for me.

Some Details:

Teams version: x64 (last, from 30.03.2019)

Tried on:

  • Windows Server 2016 x64 1607 Build (14393.1884)
  • Windows Server 2008 R2 x64 7601 Build SP1
  • Windows 7 x64 / Windows 10 x64

Error message:

Oh no ... we can't connect to the internet. Check your connection
Error code - Request timeout
Failed to connect to settings endpoint


Teams try 7 times to connect somewhere but this fails.

In this tech community thread are some more log files instances from when this error occurs.


Hi, today I found a workaround for the issue :)

  1. Sign out and close any instances of Microsoft Teams running.

  2. Navigate to the following path: %userprofile%\appdata\Roaming\Microsoft\Teams

  3. Create a json file called hooks.json

  4. Use your favourite notepad editor, add the following line to the newly created file:

    {"enableProcessIntegrityLevel": false}

  5. Save and close the file.

  6. Now, re-open Microsoft Teams and sign in.

Source: thread on answers.microsoft.com

We will now distribute the hooks.json file via a policy.

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