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Here's the scenario:

We have a company Office 365 account with multiple users.

I've assigned an Office 365 license to one of those users (say, Alice), and have installed the suite of Office applications on a PC.

A new user (say, Bob) is now using the PC, and so I have unassigned the license from Alice, and have assigned it to Bob through the Admin portal. Bob has then signed into the Office applications installed on the PC.

However, the 'Account' screen within any Office application on the PC still states that the software belongs to Alice whose license has since been reassigned.

Is it possible to change this, and if so, how?

  • Sounds like she didn't sign out - Clear internet cache etc and try it again – JohnnyVegas Jun 12 at 22:13
  • Have you waited at least 30 days? You should also have the option to “change license” from the same screen you referenced. Also, did Bob login to the PC with a different user account than Alice did? – Appleoddity 2 days ago
  • @JohnnyVegas Alice was signed out and Bob was signed in, however, the activation didn't change. – Lee Mac 2 days ago
  • @Appleoddity I'm unable to wait 30 days to solve this, and clicking Change License resulted in an error stating "We didn't find other licenses associated with this account" (even though the account is licensed for the software). Bob signed into the PC under his own domain user account, yes. – Lee Mac 2 days ago
  • The 30 day question is that I suspect Office will deactivate itself after that time and automatically reactivate with the current signed in user. I’m not sure why a name in the account screen is so critical, but ok. However, deactivating and going through that trouble is doable too. Enabling sharedlicensingmode may solve this issue if it’s common for you. – Appleoddity 2 days ago
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After scouring Google, I've managed to solve this in the following way -

As @HerbGu correctly states in their answer, the previous activation needs to be deactivated in order to change the 'Belongs to' field displayed in the software.

However, since Alice was unlicensed, the Office 365 portal did not show any installations which could be deactivated.

Therefore, I found the following method (as suggested by user 'MASQ' in this thread on Experts Exchange) worked:

  • Run (as admin) on the client:

     cscript.exe "%ProgramFiles(x86)%\Microsoft Office\Office16\ospp.vbs" /dstatus
    
  • Note the last 5 digits of the Key displayed - call them XXXXX

  • Now run (as admin):

    cscript.exe "%ProgramFiles(x86)%\Microsoft Office\Office16\ospp.vbs" /unpkey:XXXXX 
    

    This should undo "Belongs to" from the previous user (User A)

  • Now launch any Office app and let the replacement user (User B) log in with their 365 credentials

    They should now appear in "Belongs to"

For completeness, here is a reference for the Office Software Protection Platform script (ospp.vbs) used above.

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The account displays beside Belongs to is the account which you use to activate the Office 365. If you would like to change the account, you need to deactivate Office 365 first, then activate it again with another account. For your reference: Deactivate an Office 365 install.

The account in the top right corner is the account you use to sign in Office 365 to access corresponding services. You can sign out then sign in with another account to access services in the new account. For your reference: Sign in to Office or Office 365

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