I am currently having an issue with Jenkins running on Ubuntu 18.04. The sh pipeline step hangs and eventually times out with the following message:

[Pipeline] sh
process apparently never started in /var/lib/jenkins/workspace/members-only-demo@tmp/durable-494a3b0d
(running Jenkins temporarily with -Dorg.jenkinsci.plugins.durabletask.BourneShellScript.LAUNCH_DIAGNOSTICS=true might make the problem clearer)
Cannot contact : java.io.FileNotFoundException: File '/var/lib/jenkins/workspace/members-only-demo@tmp/durable-494a3b0d/output.txt' does not exist

Here is the thread dump:

Thread #6
    at DSL.sh(completed process (code -2) in /var/lib/jenkins/workspace/members-only-demo@tmp/durable-494a3b0d; recurrence period: 15000ms; check task scheduled; cancelled? false done? false)
    at WorkflowScript.run(WorkflowScript:9)
    at DSL.stage(Native Method)
    at WorkflowScript.run(WorkflowScript:8)
    at DSL.node(running on )
    at WorkflowScript.run(WorkflowScript:3)

The pipeline script is as follows:

#!/usr/bin/env groovy
node {
        stage('Checkout') {
            checkout([$class: 'GitSCM', branches: [[name: '*/da-demo']], doGenerateSubmoduleConfigurations: false, extensions: [], submoduleCfg: [], userRemoteConfigs: [[credentialsId: 'TeamHub2', url: 'hth@helixteamhub.cloud:digitalarchitects/projects/slender-man/repositories/git/members-only-app']]])
        stage('Create Build Dir') {
            sh label: '', returnStdout: true, script: 'rm --recursive --force ${env.WORKSPACE}/build/'
            sh 'mkdir --parents ${env.WORKSPACE}/build/coverage ${env.WORKSPACE}/build/logs ${env.WORKSPACE}/build/pdepend'

I am not really sure how to troubleshoot this issue. Can anyone help please?

3 Answers 3


After plugins update had the same issue with Jenkins k8s nodes, turns out that default workingDir value for default jnlp k8s node is now set to /home/jenkins/agent, whereas for second container in pod I set it to /home/jenkins.

Switching workingDir to /home/jenkins/agent for the second container in pod fixed the problem.

  • I had a similar issue but on a Windows node (yes using sh hung), the issue was that my workingDir was set to /temp (which is invalid on windows), after changing it to "C:\temp" it worked.
    – CJCombrink
    Oct 2, 2019 at 6:43

I ended up reinstalling jenkins using apt-get --purge remove jenkins then apt-get install jenkins. Sadly everything must be configured again, but the problem has been solved.


I had the same issue. It was due to kubernetes pod security Policy. after relaxing pod policy it was ok.

  • 1
    Can you provide more details? Please do not respond in comments; edit your answer to make it clearer and more complete. Jun 26, 2020 at 20:08

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