I am running an Asus GA502DU (AMD Ryzen 7 3750H (with Vega), Nvidia GeForce GTX 1660Ti MAX-Q, 16GB RAM(8+8), Intel NVMe SSD)

I just installed VirtualBox on Windows 10 64bit and started up Ubuntu 18.04 LTS giving it 4GB Ram and 1 core.

First time I laucnched it, I got a BSOD with a SYSTEM_SERVICE_EXCEPTION error code.

Second time I ran it - it worked perfectly until half way through the the setup when I was entering my desired username - no BSOD this time, the laptop just rebooted.

Third time I ran it, got through to desktop, opened terminal, firefox. Started installing updates and I got another BSOD - KMOD_EXCEPTION_NOT_HANDLED. Fourth time I ran it, it instantly gave me a BSOD with SYSTEM_SERVICE_EXCEPTION just like the first time.

What is going on?

  • Okay - I got BlueScreenViewer by NirSoft. The SYSTEM_SERVICE_EXCEPTION bluescreens were caused by ntoskrnl.exe, the KMOD_EXCEPTION_NOT_HANDLED was caused by ntoskrnl.exe and tcpip.sys - makes sense since it was downloading updates at the time that KMOD BSOD happened. Any ideas? Jul 16 '19 at 20:16
  • Just happened again at launch - KMOD one - pointing to tcipip.sys - I'll try disabling networking in VirtualBox. Jul 16 '19 at 20:40


It seems like Avast Antivirus was causing all that. There's a setting in there called "Hardware Virtualisation" - that needs to be disabled.

Haven't had a crash since.

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.