I'm trying to do a clean install of Windows 10 from a usb drive.

Problem: The system boots up and presents the first Windows setup screen (where I'm supposed to choose language, time- and currency format and keyboard). I can move the mouse pointer but after a few seconds the system freezes. If I use the keyboard instead a can press 5-15 keys before the system freezes.

I have tried to boot both uefi and legacy - same result. I have tried putting the mouse (and keyboard) in usb 2.0 and usb 3.0 ports - same result.

My thoughts is that this is a usb driver problem but I have no idea on how to proceed.

  • probably not a driver problem - may be with the installation media itself; try making a new bootable file or using a different USB drive – mael' Jul 17 at 18:15
  • I have redone it several times using Microsoft Media Creation Tool and Rufus. Have used the same usb stick though, do you mean that the media itself might be faulty? Seems unlikely but I'll try again with another stick. – Mikael Bergman Jul 17 at 18:18
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    it's worth a shot - it's weird for it to boot fine but freeze. is your USB drive an external HDD or some sort of flash? – mael' Jul 17 at 18:27
  • It's a usb flash drive and it was nothing wrong with it. I tried another one with the same result. – Mikael Bergman Jul 17 at 19:52
  • have you tried putting the boot device in a different USB drive? – mael' Jul 17 at 19:54

The problem turned out to be a bug i BIOS. After updating BIOS in my motherboard (Gigabyte Z390 AORUS PRO WIFI) to the latest version everything is ok.

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