0

I have hp envy x360 laptop, and I have some issues in powering off the laptop. When I click power off or shut down button by mouse,the laptop doesn't power off and it only shut down after I press the power button for 5 seconds. This problem affected the laptop battery, now if I fully powered off the laptop and left it for 2 days it discharged by itself.

The battery is built-in Any help to fix these issues?

  • I mean it enter the mode like standby mode, although I click on shut down. – Anees Bakrain Jul 21 at 13:39
  • 1
    Which operating system are you using? Which Windows version? – To Do Jul 21 at 14:27
  • 1
    If Windows, run powercfg -energy and post the report. – harrymc Jul 21 at 15:28
  • Operating system= Windows 10 home. – Anees Bakrain Jul 21 at 16:19
  • 1
    Waiting for the powercfg energy report. (Add to your comment @harrymc for me to be notified.) – harrymc Jul 21 at 16:40
1

According to the energy report, a USB device has sleep problems. According to the device id, this is most likely a USB flash disk/stick.

I suggest to disconnect any USB device possible, then test shutdown again.

If this test comes up negative and the problem device seems not to be a USB disk, and if you have a USB keyboard and/or mouse, as a further test disconnect them as well and power off (if required) by a short press of the power button.

  • Yes when I unplugged the usb mouse before shutting down the laptop,now it shut down correctly.but while it is in power off state why the battery discharged by itself? – Anees Bakrain Jul 21 at 18:43
  • Windows 10 has hybrid sleep, where the computer never totally sleeps. I suggest to start the Device Manager, open Human Interface Devices, right-click the mouse, select Properties, tab Power Management, and check if "Allow the computer to turn off this device to save power" is checked. If not, set to checked and click OK. – harrymc Jul 21 at 18:51

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.